VIP Account Manager

Confidential

Sofia Hybrid permanent

Posted: January 30, 2026

Job Description

At Excelsior Works, the team behind Betty.com, we’re building a modern iGaming experience - one that values fairness, simplicity, and human connection.
Our players deserve nothing less than premium, and that’s where you come in.

We’re looking for a VIP Account Manager to join our growing team. In this role, you’ll take care of our most valued players - the ones who make Betty what it is. You’ll be their trusted contact, their problem-solver, and the reason they stay loyal to the brand.

What you’ll do

Build and nurture long-term relationships with our VIP players.

Provide a tailored, fast, and personal experience across multiple channels (email, chat, phone).

Identify player trends, behaviors, and engagement opportunities.

Act as the bridge between our VIPs and internal teams (Payments, Product, Engineering).

Handle any issues with empathy and speed, ensuring every interaction feels premium.

Constantly look for ways to elevate the Betty VIP experience.

What we’re looking for

Experience in Account Management, VIP Relations, or Customer Success.

Exceptional communication and soft skills, especially in de-escalation and tone management.

Fluency in English (both written and spoken) - other languages are a plus.

Analytical mindset and ability to interpret player data and patterns.

A proactive, adaptable, and emotionally intelligent approach.

Previous exposure to iGaming, fintech, or other high-trust industries is an advantage.

Familiarity with CRM tools (Zendesk, Salesforce, Kustomer) is preferred.

Team-oriented mindset with strong ownership and accountability.

Why join us

Competitive salary and annual performance bonus.

Premium private health insurance.

20 days of annual paid leave.

1 work-from-home day per week.

MultiSport card for your active lifestyle.

Re:Benefit platform with discounts and vouchers.

A modern office in Sofia – and a team that actually enjoys working together.

If you’re ready to bring your energy, empathy, and excellence into a fast-moving, player-first environment – we’d love to meet you.

💫 Join the dream team at ExWo and let’s make Betty even better.

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