VIP Account Manager - Norwegian Speaking

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We are looking for a Norwegian VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English and Norwegian both written and spoken

• Proactive person with good support / sales skills

• Strong communication and negotiation skills

• Attention to details

• Previous experience will be considered as an advantage

Duties and Responsibilities:

• Able to search and find for solutions of customers’ issues

• Analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs

• Monitor customers’ performance & behaviour in order to evaluate bonus crediting

• Ensure that products’ compliance is being followed according to relevant regulations

• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

We offer excellent benefits:

• Monthly food vouchers (100 EUR);

• Official employment and full medical insurance, including in-patient/out-patient care, maternity, dental, and annual health check-ups;

• Up to 25 paid leave days;

• 6 additional days of sick leaves without document required;

• Birthday gift cards;

• Sports card (Multisport);

• Wedding and newborn gifts;

• Breakfast, Friday lunches, fruits, and snacks in the office;

• Team-building events and activities;

• Career growth opportunities;

• Sunny, spacious office.

Ready to shine? Let’s make it real.

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