VIP Account Manager

Confidential

Limassol, Limassol permanent

Posted: February 10, 2026

Quick Summary

We are looking for an experienced and customer-focused VIP Account Manager to manage and grow relationships with our high-value players. In this role, you will be responsible for delivering a premium player experience, driving retention and revenue, and acting as the main point of contact for VIP customers. You will work closely with CRM, Payments, Responsible Gaming, and Operations teams to ensure a seamless and personalized service.

Job Description

Key Responsibilities

Manage and develop relationships with VIP players, ensuring a high level of satisfaction and engagement.

Act as the primary point of contact for assigned VIP accounts via email, chat, and other communication channels.

Manage, support, and grow relationships with VIP clients, ensuring a premium and personalized service.

Build and maintain long-term relationships with high-value customers.

Act as the main point of contact for VIP clients, handling requests and resolving issues efficiently.

Promote relevant products, services, and offers tailored to client needs and behavior.

Monitor client activity and engagement to improve retention, satisfaction, and lifetime value.

Collaborate with internal teams (CRM, Payments, Support, Compliance) to ensure seamless client experience.

Ensure all activities are aligned with company policies and regulatory requirements.

Qualifications & Experience:

2+ years of experience as a VIP Account Manager, VIP Manager, or similar role within iGaming / Online Casino.

Strong understanding of casino products, VIP player behavior, and key KPIs.

Previous experience in iGaming and/or Fintech in a client-facing or account management role.

Strong communication and relationship management skills.

Customer-oriented mindset with a focus on retention and long-term value.

Ability to work in a fast-paced, performance-driven environment.

Excellent command of English (additional languages are a plus).

By joining us, you can expect:

A unique opportunity to build a career in a global, fast-growing company.

An attractive remuneration package, based on qualifications and experience.

Continuous learning and development opportunities.

Company-wide events and team activities, fostering a fun and supportive work environment.

Wolt monthly allowance.

Snack Heaven! Our fully equipped kitchen offers free snacks, fruits, and beverages.

Referral Rewards! Recommend a successful candidate, and you’ll earn a referral bonus.

Medical and wellness app, supporting both mental and physical well-being!

Apply now and let’s achieve success together

Apply at https://aloplay.bamboohr.com/careers/73?source=aWQ9MTg%3D to become a member of our amazing team!

We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality

Why Apply Through MisuJob?

AI-Powered Job Matching: MisuJob uses advanced artificial intelligence to analyze your skills, experience, and career goals. Our matching algorithm compares your profile against thousands of job requirements to find positions where you have the highest chance of success. This saves you hours of manual job searching and ensures you only see relevant opportunities.

One-Click Applications: Once you create your profile, applying to jobs is effortless. Your resume and cover letter are automatically tailored to highlight the most relevant experience for each position. You can apply to multiple jobs in minutes, not hours.

Career Intelligence: Beyond job matching, MisuJob provides valuable career insights. See how your skills compare to market demands, identify skill gaps to address, and understand salary benchmarks for your experience level. Make data-driven decisions about your career path.

Frequently Asked Questions

How do I apply for this position?

Click the "Register to Apply" button above to create a free MisuJob account. Once registered, you can apply with one click and track your application status in your dashboard.

Is MisuJob free for job seekers?

Yes, MisuJob is completely free for job seekers. Create your profile, get matched with jobs, and apply without any cost. We help you find your dream job without any hidden fees.

How does AI matching work?

Our AI analyzes your resume, skills, and experience to understand your professional profile. It then compares this against job requirements using natural language processing to calculate a match percentage. Higher matches mean better fit for the role.

Can I apply to jobs in other countries?

Absolutely. MisuJob features jobs from companies worldwide, including remote positions. Filter by location or look for remote opportunities to find jobs that match your preferences.

Ready to Apply?

Join thousands of job seekers using MisuJob's AI to find and apply to their dream jobs automatically.