VIP Account Manager - English Speaking

Sofiastars

Sofia City, Bulgaria (Sofia, Bulgaria) permanent

Posted: January 30, 2026

Job Description

Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.

We are looking for an English VIP Account Manager who will be responsible for retention of VIP customers and increase of their lifetime value.

Requirements:

• Proficiency in English written and spoken;

• Proactive person with good support/sales skills;

• Strong communication and negotiation skills;

• Attention to details;

• Previous experience will be considered as an advantage.

Duties and Responsibilities:

• Being able to search and find for solutions of customers’ issues;

• Able to analyse customers’ behaviour and keep a personalised relationship with VIP clients, therefore meeting their needs;

• Monitor customers’ performance & behaviour in order to evaluate bonus crediting;

• Ensure that products’ compliance is being followed according to relevant regulations;

• Previous experience as a Sales agent will be considered as an advantage.

• Hours must be worked during shift business hours (between 8 am and 2 am; 5 days out of 7, including 2 weekends per month)

We offer excellent benefits:

• Up to 25 vacation days

• 6 Undocumented Sick Leave Days

• Monthly food vouchers (102 EUR)

• Private Medical Insurance

• Multisport Card

• Birthday, Wedding and Newborn gifts

• Breakfast, Friday lunches, fruits, and snacks in the office

• Monthly company activities and team-building events

• Career growth opportunities

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