Villa Front Desk Agent | AYANA BALI

AYANA Hospitality

Bali, Bali, Indonesia permanent

Posted: February 16, 2026

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Quick Summary

We are looking for a friendly and energetic individual to join our team as a Front Desk Agent at our luxury resort in Bali. The ideal candidate will have excellent communication skills and be able to provide top-notch customer service to our guests. You will be responsible for handling various guest inquiries and providing a memorable experience.

Required Skills

Customer Service Communication English Proficiency Multilingual Reservation Management Cash Handling Problem Solving Confidentiality

Job Description

We are in search of young talent with an energetic personality, yet elegant that fulfill the requirements for a Villa Front Desk Agent to work with our Rooms team at the finest 5-star luxury resort in Bali.

Summary of Responsibilities:

• Greet guests and provide outstanding customer service
• Check guests in and out of the hotel
• Answer and direct incoming calls and assist with guest inquiries
• Book and modify reservations
• Handle cash, credit card, and other payment transactions
• Respond to guest needs, requests, and complaints in a timely and efficient manner
• Maintain accurate guest records and ensure confidential information is protected

Requirements:
• Indonesian Citizen only
• Minimum of 1 year experience in the same position in a large luxury resort
• Eloquent in English communication in both written and spoken. Fluent in Korean, Mandarin, Japanese or other languages is an advantage
• Diploma in Rooms Division, Hotel Management, or other relevant fields. Bachelor's degree is desirabl

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