Video Product Specialist

We're Topaz Labs, an AI tech company that builds one-click image and video quality software with deep learning. Over 1M photographers and designers trust us with their work, including on teams at Apple, Netflix, NASA, and more. We've processed over 1 billion images, achieved 1000% revenue growth in the last 4 years, and we're only getting started.

We're looking for a smart and motivated Product Specialist to:

1. Help customers succeed with Topaz Video AI through answering questions and creating tutorials, videos, other documentation.
2. Proactively identify opportunities to improve the customer experience, & own the process of implementing them.

This is a true cross-functional role that will give you a masterclass in how a world-class team builds a high-growth tech product. Depending on how well you do, this role will naturally grow into a higher-leverage role in product, marketing, or customer operations.

About us:
• Rocketship growth and opportunity for impact ($3M → $48M revenue in six years)
• Over 1 million customers (including companies like Nvidia, Nasa, Google) have used us for over 1 billion photos. Our tech has been covered by Fast Company, The Verge, Engadget, Mashable, BBC, and more
• World-class team that executes quickly, obsesses about the customer experience, and promotes from within
• Profitable company with infinite runway

About you:
• You're a videographer, editor, designer, or artist that would use our software
• Familiarity with Video AI or other Topaz Labs products is a plus, but not necessary
• Knowledge of colorspace and video file types is a plus
• You have an unusually strong work ethic
• You think from first principles and focus on the core issues
• You have excellent writing
• Comfortable with/similar types of software such as:
• Premiere, After Effects, Photoshop, Davinci Resolve, Fusion, Vegas, Natron, Final Cut, Nuke, etc.Portfolio:
• Written documentation examples & editing/compositing reel
Nice to have:
• You've read Delivering Happiness, Made to Stick, Setting the Table or The Art and Science of Digital Compositing (or equivalent compositing/editing books)

Do you meet most but not 100% of the above? We’d still like to hear from you–we are passionate about developing a diverse team and culture, so please apply if you’re interested!

This is a unique role for someone interested in making a deep impact at a high-growth tech software company. We offer strong base salary, plus significant ownership that scales with the company's growth. We also offer 100% covered medical/dental/vision for employees, 15 days annual PTO plus holidays, and 401k matching. This is a full-time onsite role in Dallas, TX, and we will ask you to relocate if you're not in the area.