Video Analyst III

ECAM is looking for talented individuals like you! Be the next Video Analyst III.

As our Video Analyst, you must have an eye for detail and a passion for customer service. ECAM is growing rapidly, and our Video Analysts are our point people when dealing with media investigation; communicating with ease amongst key customers and ECAM staff when problems arise.

Job Highlights:

-Day 1 HMO for you and two (2) of your dependents.

-Annual and Performance Based Salary Increase

-Additional Leave Credits

Duties & Responsibilities:

Create Assignment Schedule 

Check Emails 

Respond to any necessary emails 

Manage the Fixed Queue to ensure all events go out in a timely manner 

Assist with complex requests 

Gather details for requests during your assigned email hour 

Answer all calls during your assigned phone hour 

Enter requests into Queue Systems (Airtable/Stealth Hub) 

Review, download, and send assigned requests 

Communicate w/ AE/CSM/Clients when necessary 

Inform IT of issues related to cameras/recordings by creating tickets when necessary 

Send final investigation details to Client 

Provide other VA’s with IP’s or site down information 

Follow up with other VA’s in regard to status requests assigned to them 

Qualifications:

High school diploma or equivalent required.

Previous experience in a customer service or related role preferred

Proficiency in Microsoft Outlook required

Video editing experience preferred

Ability to maintain the highest level of confidentiality

Is familiar with working the third shift as this department is 24/7

Amenable to working in the office as this is a work-on-site setup in select locations

Detail oriented to ensure that all work performed is of the highest quality and meets all internal and external policy and procedural requirements.

Ability to work closely with others

Computer literate and excellent knowledge of video software

Ability to follow written and oral instructions 

Adequate spelling and grammatical skills

Ability to learn new software and procedures quickly

Ability to compose detailed incident reports

Ability to manage time and multitask in a fast-paced environment

Self-motivated

Must be able to pass a background check

Why join ECAM?

At ECAM, we invite you to make a difference. Take over a position that creates community impact.

Get to work with skillful team members and experience limitless growth.

Choose to be exceptional and be part of the never-ending cycle of innovation, transformation and evolution of surveillance technology.