Vice President -Technology Operations

What we’re all about:

Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over 18 million IoT subscriptions active in 165 countries and direct partnerships with 50 mobile networks, we connect you to more than 750 networks worldwide, delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA, and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors, including industry, agriculture, healthcare, security, transport, utilities, and smart cities.

IoT… a fancy acronym or a secret code?

The Internet of Things (IoT) is like the magical glue that keeps the world connected! 🌐✨ From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot, IoT is everywhere—even if you don’t realize it. At Wireless Logic, we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

The Opportunity:

We are seeking a highly experienced VP Technology Operations to lead the safe, secure and resilient operation of all production platforms and services across Wireless Logic.

This role is accountable for delivering five-nines (99.999%) availability across critical services, ensuring that our platforms operate predictably, recover rapidly, and scale effectively under demand.

You will act as the executive owner of live platform performance, leading incident response, operational governance, resilience engineering and production risk management. This role plays a critical part in ensuring that our technology estate supports a high-availability, regulated and globally distributed business.

Working closely with Engineering, Architecture, Security and Operations leadership, you will ensure that platform reliability is continuously improved and that all change is introduced safely into production.

Key Responsibilities Include But Not Limited To:

Production Reliability & Availability

• Own end-to-end production availability across all platforms and services

• Deliver sustained 99.999% availability for critical services

• Define and operate:

• SLAs, SLOs and error budgets

• RTO/RPO aligned to resilience objectives

• Drive improvements in:

• Observability and monitoring maturity

• Capacity management and performance optimisation

• Act as executive owner for:

• Major incidents

• Systemic production risk

• Customer-impacting outages (technical resolution)

Incident & Recovery Management

• Own the technology incident management framework

• Lead technical restoration during major incidents

• Coordinate cross-functional engineering response

• Ensure rapid containment and recovery while managing systemic risk

• Conduct structured post-incident reviews with:

• Engineering (permanent fixes)

• Architecture (design improvements)

• CISO (security implications)

• Service Operations (customer impact feedback)

• Drive elimination of repeat and systemic incidents

Disaster Recovery & Resilience Engineering

• Own disaster recovery (DR) and resilience capability across all platforms

• Ensure:

• Failover capabilities are tested and proven

• Resilience is validated through regular exercises (e.g. chaos testing)

• Single points of failure are identified and removed

• Failure domains and blast radius are clearly defined and controlled

• Ensure resilience is engineered and evidenced, not assumed

Production Change & Release Governance

• Own production change governance and release risk control

• Act as final authority on production release readiness

• Define and enforce safe deployment practices, including:

• Canary releases

• Phased rollouts

• Feature flagging

• Rapid rollback mechanisms

• Ensure all changes entering production:

• Are observable

• Have recovery mechanisms

• Minimise operational risk exposure

• Balance delivery velocity with platform stability

Technology Operations & Platform Run

• Own operation of all production environments, including:

• Core platforms and shared services

• Cloud, network and hybrid infrastructure

• Observability and monitoring tooling

• 24x7 operational and on-call capability

• Automation of operational processes

• Ensure platforms are:

• Secure and compliant

• Scalable and performant

• Cost-efficient and optimised

• Operated in line with architectural standards

Security Operations (SEC Ops)

• Operate Security Operations within Technology Operations under CISO governance

• Accountable for:

• SOC operations and monitoring

• Security event detection and triage

• Runtime vulnerability remediation

• Operational access controls

• Execution of containment actions during live incidents

• Partner with the CISO on:

• Security incident response

• Risk-based decision making

• Escalate major trade-offs between availability and security appropriately

Operational Compliance & Audit

• Own operational control effectiveness within live environments

• Ensure readiness for:

• Regulatory compliance

• External audits

• Evidence collection and reporting

• Partner with:

• CISO (security controls)

• Risk, Quality & Compliance (assurance)

• MD Operations (enterprise governance)

• Ensure no material audit findings related to operational execution

Reliability Engineering Influence

• Define production readiness standards for all services entering live environments

• Provide structured input into Engineering for:

• Reliability improvements

• Technical debt impacting availability

• Removal of operational toil

• Simplification of fragile dependencies

• Drive adoption of:

• Site Reliability Engineering (SRE) principles

• Automation-first operations

• Error budget discipline

• Ensure reliability is treated as a shared outcome, with clear production accountability

Vendor & Cost Management

• Own operational supplier performance and service levels

• Ensure:

• Vendors meet availability and response commitments

• Contracts support five-nines objectives

• Cost efficiency does not compromise resilience

• Partner with Finance and Architecture on:

• Capacity planning

• Infrastructure lifecycle management

• Decommissioning legacy environments

Measures of Success

• Sustained 99.999% availability for critical services

• Continuous reduction in MTTR and incident frequency

• Elimination of repeat and systemic failures

• Improved change success rate and reduced release risk

• Proven disaster recovery and resilience outcomes

• Effective containment of security incidents without customer impact

• No material audit findings in operational controls

• Increased automation and observability maturity

• Predictable and cost-efficient platform operations

Required Experience & Attributes

• Proven experience in a senior technology operations, SRE or platform leadership role

• Strong background in high-availability, cloud-based or distributed systems environments

• Experience delivering five-nines availability or equivalent reliability targets

• Deep expertise in:

• Incident management and recovery

• Production operations and change governance

• Observability and monitoring frameworks

• Experience operating in regulated or compliance-heavy environments

• Strong understanding of security operations in production environments

• Experience working in private equity-backed or high-growth organisations is desirable

We know the world has changed, and we want to offer our employees the chance to collaborate at our unique office spaces, whilst enjoying the convenience of working from home. We've adopted a hybrid working approach to give more flexibility on where and how we work. You'll find out more about what this means for this role during the recruitment process, but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity, equity, and inclusion in everything we do. As a global company that drives culture we aim to reflect the world’s diverse voices both internally and externally to ensure success in our mission.

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us ([email protected]) and we will respond to your query as soon as possible.