Vice President, Technology Operations

IntegriChain is the data and application backbone for market access departments of Life Sciences manufacturers. We deliver the data, the applications, and the business process infrastructure for patient access and therapy commercialization. More than 250 manufacturers rely on our ICyte Platform to orchestrate their commercial and government payer contracting, patient services, and distribution channels. ICyte is the first and only platform that unites the financial, operational, and commercial data sets required to support therapy access in the era of specialty and precision medicine. With ICyte, Life Sciences innovators can digitalize their market access operations, freeing up resources to focus on more data-driven decision support.  With ICyte, Life Sciences innovators are digitalizing labor-intensive processes – freeing up their best talent to identify and resolve coverage and availability hurdles and to manage pricing and forecasting complexity.

We are headquartered in Philadelphia, PA (USA), with offices in: Ambler, PA (USA); Pune, India; and Medellín, Colombia. For more information, visit www.integrichain.com, or follow us on Twitter @IntegriChain and LinkedIn.

The Vice President, Technology Operations, will lead the teams responsible for the reliability, security, and scalability of IntegriChain’s technology platforms. This role oversees IT, Cloud Operations, DevOps, Site Reliability Engineering, and IT Security, and plays a critical role in enabling product delivery, customer trust, and business growth.

This is a senior leadership role that blends strategy with hands-on operational ownership. You will set direction, build strong teams, and ensure our systems operate at the level required for a healthcare and life sciences technology company.

How a Day in This Role Looks

You start the day aligned with your leadership team, often joining or reviewing daily standups with DevOps, SRE, cloud, and IT leaders to understand system health, active work, and emerging risks. You stay close to what is happening in production and across platforms, not just through dashboards, but through direct conversation with the people doing the work.

Throughout the day, you work side by side with engineering and DevOps teams to remove roadblocks, unblock delivery, and help teams move forward. This includes weighing in on design and architecture decisions, helping teams think through tradeoffs around reliability, scalability, security, and cost, and ensuring operational readiness is built in from the start.

You spend time coordinating across multiple teams and functions, often spread across different time zones. This requires clear communication, strong prioritization, and a consistent operating rhythm so teams stay aligned even when they are not working at the same time. You balance asynchronous decision-making with real-time collaboration to keep momentum high without creating unnecessary overhead.

As challenges arise, whether it is an incident, a scaling concern, or a delivery risk, you are hands-on in guiding response, facilitating problem-solving, and making sure lessons learned turn into lasting improvements. The role blends leadership, technical judgment, and active engagement with teams to keep the organization moving forward with confidence.

Key Responsibilities

Technology Operations Leadership

• Lead global teams across IT, Cloud, DevOps, SRE, and Security.
• Set operational strategy aligned with company and product goals.
• Establish clear metrics for availability, performance, security, and operational effectiveness.
• Build a culture of accountability, continuous improvement, and operational excellence.

IT and Cloud Operations

• Own enterprise IT operations including service delivery, incident management, and internal systems.
• Define and execute cloud infrastructure strategy including reliability, scalability, and cost management.
• Drive automation and standardization across infrastructure and operational processes.

DevOps and Site Reliability

• Advance DevOps and SRE practices across engineering and platform teams.
• Partner with engineering leaders to improve CI/CD, observability, and operational readiness.
• Lead incident response, root cause analysis, and continuous improvement efforts.

Security and Compliance

• Partner with security leadership to ensure a strong security posture across infrastructure and operations.
• Embed security and compliance into operational processes and platform design.
• Support regulatory and customer compliance requirements relevant to healthcare and life sciences technology

Cross-Functional Partnership

• Collaborate closely with Product, Engineering, Security, and Business leaders.
• Translate operational investments into measurable business and customer outcomes.
• Act as a trusted advisor to executive leadership on operational risk and technology readiness.

Required

• 12 or more years of experience in technology leadership roles with significant operational responsibility.
• Experience leading multiple disciplines such as IT, cloud operations, DevOps, SRE, and security.
• Strong background in cloud platforms, infrastructure automation, and modern operational tooling.
• Proven ability to scale teams, processes, and platforms in complex environments.
• Excellent communication and leadership skills with experience partnering across functions.
• Familiarity with compliance frameworks such as SOC 2, HIPAA, GDPR or similar. Highly

Preferred

• Experience in healthcare, life sciences, or regulated SaaS environments.
• Experience driving organizational and cultural transformation within technology teams.

What does IntegriChain have to offer?

• Mission driven: Work with the purpose of helping to improve patients' lives! 
• Excellent and affordable medical benefits + non-medical perks including Flexible Paid Time Off (PTO), 401(k) Plan with a Company Match to prepare for your future, Parental Leave, Mental Health HRA and Lifestyle Spending Account, Student Loan Reimbursement and much more!
• Robust Learning & Development opportunities including over 700+ development courses free to all employees

IntegriChain is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to race, color, religion, national origin, ethnicity, age, sex, marital status, physical or mental disability, gender identity, sexual orientation, veteran or military status, or any other category protected under the law. IntegriChain is an equal opportunity employer; committed to creating a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Our policy on visa sponsorship for US based positions: Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by IntegriChain.