Vice President, Provider Membership Innovation

The College of Healthcare Information Management Executives (CHIME) is the professional organization for Chief Information Officers and other senior healthcare IT leaders. CHIME enables its members and business partners to collaborate, exchange ideas, develop professionally and advocate the effective use of information management to improve the health and care throughout the communities they serve.

Our Mission is to advance and serve healthcare leaders and the industry improving health and care globally through the utilization of knowledge and technology.

Job Purpose

The Vice President, Provider Membership Innovation is responsible for designing and leading CHIME’s next‑generation local engagement ecosystem for provider members. This role builds scalable, high‑impact models that deepen member value, strengthen advocacy readiness, and generate sustainable revenue through localized community, education, and engagement.

The VP leads the strategy and execution of local provider engagement initiatives—including, but not limited to, chapters, field programs, and market-based activation—to drive recruitment, retention, participation, and member satisfaction. In close collaboration with the Vice President of Membership, this role provides day‑to‑day operational leadership for enterprise go‑to‑market efforts affecting provider members.

This leader oversees the financial, administrative, and operational infrastructure required to grow and sustain local provider engagement programs, ensuring alignment with CHIME’s enterprise strategy. The role is pivotal in keeping CHIME vibrant, inclusive, and indispensable to healthcare provider leaders in the digital health ecosystem.

Duties and responsibilities

Provider Membership Strategy & Local Engagement

Design and own CHIME’s local provider engagement strategy, including market selection, chapter governance, volunteer leadership models, and programming portfolios.

Develop and launch a scalable chapter and field engagement operating model, including governance standards, bylaws templates, programming cadence, success metrics, and compliance guardrails.

Ensure alignment between local engagement efforts and CHIME’s evolving individual and organizational membership strategies.

Partner with the VP of Membership to integrate local engagement into enterprise recruitment, retention, and renewal strategies.

Program Execution & Operational Leadership

Lead the execution of local provider membership initiatives to achieve annual recruitment, retention, engagement, and satisfaction goals.

Establish policies, processes, and operating rhythms that ensure efficient, high‑quality delivery of local programs.

Develop and manage program budgets, funding models, and financial controls for local engagement initiatives.

Oversee operational systems, workflows, and recordkeeping related to local provider engagement programs.

Cross‑Functional Alignment & Change Leadership

Orchestrate alignment across membership, education, marketing, and policy to ensure coordinated messaging, programming, and mobilization at the local level.

Lead change management for new chapter and field engagement models to ensure adoption, value realization, and internal clarity.

Oversee development of tools, collateral, and enablement resources that support staff, volunteers, and customer‑facing teams in driving local engagement.

Voice of Customer, Data & Outcomes

Implement a continuous Voice of Customer (VOC) and outcomes‑tracking framework tied to CHIME programs and education portfolio.

Drive disciplined forecasting, reporting, and performance management, including regular rollups, business reviews, cohort analysis, and KPI tracking.

Ensure data integrity and hygiene across the Association Management System (AMS) and Customer Relationship Management (CRM) platforms.

Insights, Storytelling & Value Demonstration

Aggregate and analyze data from benefit utilization, local engagement, and chapter activity to quantify member outcomes and return on investment.

Build a library of outcome narratives, benchmarks, and impact stories to support marketing, advocacy, sponsorship, and member renewals.

People Leadership & Governance

Lead, coach, and mentor high‑performing staff and volunteer leaders; foster accountability, clarity, and professional growth.

Oversee business planning activities in partnership with staff, volunteer leaders, and cross‑functional peers.

Manage multiple complex initiatives simultaneously while maintaining strategic focus and execution discipline.

Qualifications

Bachelor’s degree required, Master’s degree Preferred; Certified Association Executive (CAE) preferred.

10 + years of demonstrated leadership experience in association management, membership strategy, customer engagement, or related fields.

Strong financial and operational acumen, including budgeting and performance measurement.

Proven change management and cross‑functional leadership capabilities.

Analytical mindset with the ability to translate data into strategy, decisions, and compelling narratives.

Collaborative, results‑oriented leader who thrives in a dynamic, growth‑focused environment.

Excellent project management, communication, and problem‑solving skills.

Passion for advancing CHIME’s mission and serving digital health leaders.

This is a remote based position, but some travel will be required.

Must reside within the US. Considering candidates in the following states: AL, AR, DC, DE, FL, GA, IL, IN, KS, KY, ME, MI, MO, NE, TX & VA.