Vice President, Operational Services

Are you a changemaker? Come on INN!

Who Are We?

We’re an amazing team, doing amazing things every day. Inn from the Cold is the largest organization in the Calgary region dedicated to supporting families experiencing a housing crisis.

At Inn from the Cold, we offer more than a job; we provide an opportunity to make a profound impact on the lives of families in need. Our values guide us — compassion, accountability, respect, inclusivity, courage, and innovation. We are driven by our vision of a thriving community where every child and family has a safe and stable place to call home.

We prioritize people, recognizing the uniqueness and worth of everyone who walks through our doors. Our commitment to reconciliation and equity is not just a statement; it's a journey we're dedicated to, actively working alongside Indigenous peoples and marginalized communities to dismantle oppressive structures. As a trauma informed organization, we create a safe and supportive environment, promoting healing and resilience.

We are a multidisciplinary team united by a shared vision, mission and values. Collaboration is at the heart of our work, and we believe that diverse perspectives drive our success. It is this diversity and the respect and value we have for each other and our community that makes us stronger.

If this sounds like a place where you would want to work, please review the position below to see if there’s a fit with your skills and experience.

What Are We Looking For?

Position Title Vice President, Operational Services

Job Type Full Time

Department Executive

Reports to Chief Executive Officer

Position Overview
The Vice President, Operational Services (VPOS) is a strategic leader responsible for overseeing the overall operational performance, safety and effectiveness of the organization. Reporting to the Chief Executive Officer (CEO), this role ensures that facilities and operational support services are delivered safely, compliantly, efficiently, and in alignment with the organization’s mission and funding obligations.

As a key member of the Executive Team, the VPOS provides senior level leadership across facilities, kitchen operations, health & safety and administration. This role contributes to organizational strategy, governance, continuous improvement and long-term sustainability, while ensuring operational practices support high quality service delivery to vulnerable populations.

The role requires a forward-thinking, collaborative leader with strong operational acumen, sound judgement and the ability to balance day-to-day operational oversight with long-term strategic planning.

What You’ll Do

Serve as a key advisor to the CEO and senior leadership team on operational and support services matters, inclusive of providing insights, analysis, and risk assessments to inform strategic decision making

Provide leadership, coaching, and performance oversight to operational leaders within the portfolio

Oversee the operation and maintenance and continuous improvement of all organizational facilities, including shelter, housing, kitchen, administrative offices, parking, storage and program delivery spaces

Develop and implement long-term capital plans, maintenance schedules, and infrastructure improvement strategies, in collaboration with landlords where applicable

Establish, implement and monitor safety protocols and emergency response procedures tailored to the needs of the organization and vulnerable populations

Ensure compliance with building codes, fire safety regulations, occupational health & safety standards and public health requirements

Ensure compliance with municipal, provincial, and federal regulations related to housing, safety, and environmental standards

Ensure policies, procedures and related internal controls are current, effective, and aligned with strategic priorities

Monitor legislation and regulatory changes affecting health & safety, facilities and shelter and housing operations

This position description reflects the general duties of the role, but is not intended to include all duties that may be inherent in the position. The VPOS may be asked to perform other duties as required or assigned.

What You Bring to Our Mission

Post secondary education in business, operations management or a related field

5-7 years of senior leadership experience

Proven ability to build and lead high performing teams and success supporting and contributing to the professional development of employees

Experience with capital projects, residential construction projects, building operations and Residential Tenancies Act is an asset

Demonstrated ability to work effectively with different levels of government, community partners and sector agencies

What We Offer
We provide people with meaningful work and are committed to offering equitable benefits and total compensation to all staff, including:

Competitive salary, where all employees are paid a living wage at minimum

Focus on health and wellbeing, including access to employer paid extended health benefits, dental benefits, annual health spending account and employer matched RRSP contributions

Commitment to your mental wellbeing with free and confidential support through the Employee & Family Assistance Program

Work life balance, including paid vacation starting at three weeks, wellness days, and 12 paid statutory holidays

Supportive and flexible work environment, with ongoing training and development opportunities

Potlucks, celebrations, employee engagement initiatives and plenty of fun

Strong commitment to advancing reconciliation, aligning with the calls to action of the Truth and Reconciliation Commission of Canada and the United Nations Declaration on the Rights of Indigenous Peoples

Recognition that people are a combination of many intersecting identities; we work to cultivate an environment that welcomes the whole person and harnesses the strength in diversity, creating a rich and inclusive workplace.

Our Commitment
Join us in a workplace where your actions contribute to breaking down barriers, fostering equity, and creating a truly inclusive and antiracist space. At Inn from the Cold, you're not just an employee but a crucial part of a community, making a difference in the lives of those who need it most.

Diversity, Equity and Inclusion: The INN is deeply committed to building a workplace where inclusion is valued and prioritized. We welcome and encourage applicants from diverse backgrounds and experiences. If you are passionate about our mission and can contribute to our team, we encourage you to apply, even if you don't meet every qualification listed. We value unique perspectives and are committed to building a team that represents a variety of talents and skills. We are proud to be an equal opportunity employer seeking to create a welcoming and diverse environment.

All qualified applicants will receive consideration for employment without regard to race, colour, religious beliefs, gender, gender identity or expression, family status, marital status, sexual orientation, place of origin, source of income, mental and physical disability, age or veteran status.

Join Our Team
We are excited to hear from you! We invite you to join our movement to end family homelessness in our city. If you are passionate about making a difference and meet the qualifications above, please submit your resume and cover letter by clicking ‘Apply Now’.

The successful candidate must satisfactorily complete a Police Information Check with Vulnerable Sector Search and a Child Intervention Record Check.

Application Deadline: Applications will be accepted until a successful candidate is found.

Inn from the Cold is committed to providing reasonable accommodations throughout the hiring process. To request an accommodation, please contact us at [email protected] before your interview.