Vice President of Information Technology (Van Nuys/HQ - 16150 Sherman Way, Van Nuys CA 91406)

Los Angeles Police Federal Credit Union has proudly served law enforcement employees and their families since 1936. To enhance the quality of life for the law enforcement community by serving as a trusted partner, we provide rewarding financial solutions through exceptional service.

Position Summary 

First and foremost, the VP of IT is a collaborative thought partner who possesses strong communication and leadership skills, and who has a passion for replicating in-person and phone services digitally. LAPFCU seeks a mission-aligned, emotionally intelligent IT executive who blends technical expertise with humility and team leadership. The successful candidate will be a bridge-builder who earns trust, listens actively, and brings people along through LAPFCU’s sustainable expansion to being a national credit union

Scope of Responsibility

Participate in strategic planning including budgeting and provide leadership and direction of systems and technology.

Serve as a strategic point of contact with technology vendors and ensure business requirements are met.

Automate, eliminate redundancies, and formulate processes to fully utilize existing systems and tools.

Carry out the deployment of necessary hardware and software and coordinate the implementation of new technology applications and services between IT and the operational departments.

Establish standards and policies for acquisition, deployment, maintenance, use and protection of information and systems.

Cultivate strong relationships across the executive leadership team and observe and assess current IT operations during the first 90 days, recommending and implementing high-impact initiatives thoughtfully and collaboratively.

Key Strategic Objectives 

Gain a deep understanding of LAPFCU’s current-state solutions and reengineer processes so that existing systems and tools are being fully utilized. Most critical is addressing persistent system usability issues on the core and digital platforms.

Create a multi-year technology strategic roadmap ensuring secure and member-protective IT operations.

Establish a culture of accountability, partnership, and execution, including evaluating the IT team’s structure, performance, and engagement.

This leader will collaborate on exciting initiatives such as digital card issuance and online banking upgrades.

Experience /Qualifications

Prior credit union, banking, or financial services experience strongly preferred.

15+ years of progressive information technology experience, including 5 years leading a team and setting clear and measurable objectives, delegating responsibility, rewarding outstanding performance, and taking appropriate action to correct performance.

Fiserv programming and/or management of core system required.

Technical acumen should include a strong understanding of disaster recovery plans, IT security practices, and vendor management.

Strong executive presence, with direct interaction with senior leadership and strategic planning.

Demonstrated accountability by taking ownership of actions, decisions, and team's performance, and fostering a culture where everyone is responsible for their work. Experience setting clear expectations, following through on commitments, and being transparent and humble when acknowledging mistakes.

Demonstrated management skills including:

Planning, organizing, and execution of project deliverables.

Leading, organizing, and motivating project teams to work collectively to deliver results in a timely and effective manner.

Developing and maintaining effective working relationships with project teams, internal associates and external vendors.

Ensuring projects are completed as cost-effectively as possible while meeting business objectives.

Education 

High school diploma, GED or equivalent required. 

Bachelor’s degree preferred but not required.

Interpersonal Skills 

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.  

Competencies required for this role include but are not limited to: 

Approachability 

Drive for results 

Decision quality 

Perseverance 

Composure 

Self-development  

Other Skills 

Demonstrated excellent verbal/written communication and organizational skills. 

Must be knowledgeable in rules and regulations applicable to credit unions. 

Certificates, Licenses, Registrations 

If driving for company business, must have a valid California driver’s license and proof of current insurance coverage.

Language Skills 

Fluent English language skills required. Ability to read, analyze, explain and interpret complex documents and concepts.  Ability to respond effectively to complex inquiries or complaints.   

Physical Demands: These are the general physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This is an office-based position involving primarily non-manual labor. Reliable, predictable, on-time attendance is essential. The employee will spend most of the working time sitting, standing or walking, including significant time using computers. Position requires repetitive hand movements; the daily ability to focus on several tasks at one time, analyze data and draw conclusions. The position may include occasional lifting of up to 10 lbs.  

At LAPFCU, we support diversity, and we are an equal opportunity workplace.