Vice President, Engineering

About Cyara

Cyara is the world’s leading Automated CX Assurance Platform, trusted by the most recognizable global brands to deliver exceptional customer experiences with less effort, cost, and risk. Our platform supports the entire CX software development lifecycle, from design and functional testing through load testing, chatbot validation, and continuous production monitoring ensuring enterprises can build flawless customer journeys across voice and digital channels. With a growing focus on AI-driven CX transformation, Cyara is pioneering the next generation of assurance solutions that use intelligent automation and AI to elevate how enterprises test, optimize, and transform customer interactions.

Our Values

At Cyara, our values shape everything we do. We're passionate about Delivering Excellence by putting the customer first, collaborating globally, and always striving to improve. We take smart risks and Innovate Boldly, setting new standards and learning from every experience. Integrity First is our cornerstone—we value humility, authenticity, and respect for diversity, building trust in all we do. We Embrace Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At Cyara, our values drive us forward, shaping a culture where innovation and excellence thrive.

Commitment to DEIB

At Cyara, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We strive to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to align with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, make more thoughtful decisions, and drive collective success.

Role Summary

We are seeking a dynamic and highly experienced engineering leader to join our senior leadership team as VP of Engineering. This role will focus on driving technical excellence, scalable product delivery, and embedding AI capabilities across our platform. The ideal candidate will have a strong technical background, demonstrated leadership of global engineering organizations, a passion for customer-centric innovation in CX assurance, and relevant hands-on experience with AI, platform architecture and SaaS product delivery at scale.

Responsibilities

Engineering Leadership & Delivery

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Develop and implement the technology strategy that aligns with Cyara’s business goals and objectives.

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Oversee all aspects of the engineering lifecycle, from product development, deployment, operations, and maintenance.

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Provide visionary leadership and mentorship to the engineering team, cultivating a culture of innovation, collaboration, quality and operational excellence.

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Lead, recruit, develop, and retain high-performing engineering teams (including software engineers, QA, AI/ML teams).

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Ensure rigorous adoption of software engineering best practices (CI/CD, agile methodologies, observability, security, resilience).

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Own the transition from AI-assisted to AI-native development practices, establishing the frameworks, tooling standards, and engineering culture that position the team to build faster and better with AI at the core.

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Collaborate closely with product management, technical operations, customer success and sales to define product roadmaps and deliver on-time, on-budget, high-quality products.

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Manage engineering budgets, resource forecasting, vendor/partner relationships, and continuous improvement of tools, processes and infrastructure.

AI/ML & Platform Innovation

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Lead the platform development for AI: ensure scalable and secure LLM API capabilities, data pipelines, vector databases, retrieval-augmented generation, and cloud-native infrastructure.

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Foster innovation: stay ahead of emerging AI technologies, frameworks, tools and platforms, and translate them into business-impacting solutions.

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Establish governance, responsible AI practices (bias mitigation, ethics, model monitoring, data privacy/security) and metrics to measure ROI of AI initiatives.

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Partner with business stakeholders to identify high-value AI use cases, pilot proof-of-concepts, and scale successful solutions into production.

Strategic & Cross-Functional Leadership

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Contribute to the company’s strategic vision and long-term planning in collaboration with the executive team.

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Act as a senior engineering leader representing engineering in senior leadership meetings, ensuring alignment between business, product and engineering priorities.

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Promote and uphold Cyara’s values and culture in the engineering organization by fostering inclusive, engaging, high-trust workplace environments.

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Establish and track engineering metrics (velocity, quality, operational reliability, uptime, scalability, AI/ML model performance, ROI) and continuously drive improvement.

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Manage vendor/partner ecosystems, architectural reviews, cloud cost optimization, technical due diligence for acquisitions or partnerships when required.

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Communicate effectively across the organization, translating complex technical topics into business terms for audiences including senior leadership, investors or board.

What We Offer

Join a mission-critical function at Cyara, influencing and shaping our engineering and AI strategy in the U.S. You’ll help build technology that powers billions of customer interactions each year for the world’s most iconic and trusted global enterprises across technology, telecom, financial services, and healthcare.

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A culture that values innovation, curiosity, diversity, and delivering excellence for our customers.

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A competitive compensation package (including base, bonus, and equity)

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The chance to work with a high-performing global team in a fast-growing, dynamic environment, scaling capabilities that will define the future of CX assurance.

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Collaboration across global teams with exposure to cutting-edge AI/ML initiatives and real-world enterprise-scale challenges.

Why you should join us:

At Cyara you’ll have the opportunity to work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara is committed to being an equal opportunity employer, focused on building and maintaining a diverse, inclusive and authentic workplace; and a work environment that is free from discrimination and harassment, based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team oriented, and ever positive atmosphere.

Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators. We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day:

Deliver Excellence

Innovate Boldly

Integrity First

Embrace Curiosity

Interested? Know someone who might be? Apply online now.

Agencies: Thanks, but we’ve got this one! Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team. Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place, and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CVs. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid.