Vice President, Agentic Payments

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Vice President, Agentic Payments

Role Summary

Mastercard is seeking an exceptional leader to join our Singapore-based team as Vice President, Agentic Payments, reporting to the Senior Vice President, Digital Payments, Asia Pacific. This role offers the opportunity to help accelerate Mastercard’s digital payments agenda across Asia Pacific.

The Vice President, Digital and Agentic Payments serves as the regional lead responsible for defining, building, and scaling agentic AI payment capabilities across the digital payment ecosystem. This role drives end to end innovation and deployment of autonomous AI agents that enhance payment experiences, operational efficiency, merchant solutions, issuer/acquirer workflows, and internal productivity.

This leader combines strong product acumen, AI expertise, and deep payments knowledge to accelerate the organization’s transition toward intelligent, autonomous payment systems. As a regional leader, the VP partners with the AI Centre of Excellence, global AI teams, product owners, technology groups, Mastercard Services, Mastercard Divisions, Mastercard Asia Pacific markets and external partners to shape the next generation of AI powered payment solutions.

Key Responsibilities

1. Strategy & Vision for Agentic Payments
• Define the regional strategy and roadmap for agentic AI within the digital payments domain (consumer, merchant, issuer, LLM, agent, acquirer, fraud, operations).
• Translate strategic priorities into concrete product opportunities and use cases for consumers and commercial (SME, Corporate, B2B) applications.
• Identify high value payment workflows where autonomous agents can enhance speed, accuracy, compliance, and customer experience.
• Align regional goals with global AI strategy, architecture, and policy frameworks.

2. Product Leadership & Execution
• Own the lifecycle of agentic AI payment products—from concept to pilot to scaled deployment.
• Partner with Mastercard Services and customers to support the design of autonomous payment agents in various industry verticals.
• Define autonomy levels, agent guardrails, behaviours, and evaluation criteria.
• Ensure solutions integrate seamlessly into payment rails, data platforms, APIs, and operational workflows.

3. Team Leadership (Leading 3 Direct Reports)
• Manage and develop a high-performing regional team of three (e.g., AI specialist, product manager).
• Set clear priorities, provide coaching, and remove blockers.
• Foster a culture of innovation, experimentation, and responsible AI usage.
• Drive strong collaboration with technology, fraud, operations, risk, and product teams.

4. Stakeholder Management & Regional Enablement
• Engage with internal stakeholders (product, technology, operations, risk, compliance, sales) to promote and scale agentic AI solutions.
• Partner with regional issuers, merchants, fintechs, and ecosystem players to pilot and co develop next generation agentic payment capabilities.
• Represent the region in global AI working groups and governance committees.

5. Governance, Safety & Regulatory Alignment
• Ensure all agentic AI products adhere to:
o Responsible AI standards
o Data privacy and security regulations
o Payment compliance requirements
o Operational risk and audit controls
• Implement monitoring systems, human in the loop models, escalation paths, and safety protocols for agentic behavior.

6. Performance Measurement & Optimization
• Define KPIs for agentic payment solutions
• Continuously tune agent workflows, models, policies, and decision logic for optimal performance.

Experience
• 10–15+ years in product management, digital payments, AI/ML solutions, or fintech innovation.
• Proven experience in payments (issuer, acquirer, merchant acceptance, fraud, or settlement operations).
• Track record developing and launching data driven or AI driven products at scale.
• Experience managing small teams or cross functional squads.

Technical & Domain Expertise
• Strong understanding of:
o Agentic AI and autonomous workflow systems
o LLMs
o Payment rails, authentication, fraud models
o API first architectures and cloud AI platforms
• Ability to translate complex AI capabilities into payment-domain value propositions.

Leadership Competencies
• Influential communicator with ability to engage VP/C Suite stakeholders.
• Strong strategic thinking, execution rigor, and commercial mindset.
• Comfortable operating in fast-evolving technology and regulatory environments.
• User-centric, data driven, and highly collaborative.

Success Criteria
• Regional adoption and scaling of agentic AI payment solutions.
• Tangible improvements in operational cycle time, cost efficiency, and accuracy.
• Reduction in fraud handling time, dispute processing time, or merchant onboarding delays.
• Successful delivery of high impact pilots with issuers, merchants, or partners.
• Strong cross-functional alignment and team performance.
• Implementation of robust, compliant, and safe agentic AI governance.

If you are excited by the opportunity to help shape the future of digital and agentic payments at Mastercard, we encourage you to apply via the links provided.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.