Veterinary Receptionist

Veterinary Receptionist

Orlando Vets Clinics is hiring a full-time front-desk receptionist to serve as the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance

• Paid time off and a 401(k) plan for full-time employees

• Professional development opportunities

Salary: $17 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position split between two locations. Monday and Thursday shifts are at the Corrine Drive location from 7:45 AM – 5:45 PM, and Wednesday and Friday shifts are at the Alafaya Trail location from 8:00 AM – 5:45 PM. Every other Saturday is also required at the Alafaya Trail location.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred

• Strong organizational and multitasking skills

• Ability to maintain a calm, professional, and positive demeanor

About Orlando Vets

Orlando Vets is a network of full-service animal hospitals dedicated to providing compassionate, high-quality care for pets throughout the Orlando area. With multiple locations serving Orlando, Oviedo, Winter Park, Maitland, and surrounding communities, the team focuses on building lasting relationships with pets and their families. Their experienced veterinarians offer a wide range of services, including preventive wellness care, diagnostics, surgery, and dental services. At Orlando Vets, the goal is to deliver personalized care in a welcoming environment so every pet receives the attention and support they deserve

We are dedicated to establishing a culture that celebrates all forms of diversity and allows us to be an inclusive service provider in this community.