Veterinary Receptionist

Receptionist

Lake Country Veterinary Care is hiring a full-time Front Desk Receptionist to serve as the first point of contact for our veterinary clients, setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance

• Paid time off and a 401(k) plan for full-time employees

• Professional development opportunities

• Employee pet discount because we know your pets are family, too.

Salary: $16.00-$18.00 per hour, based on the candidate's skills, experience, and qualifications.

Schedule: Monday through Friday: 7:30 AM – 6:30 PM. Five 8-hour shifts or four 10-hour shifts per week with a regular day off. No weekend hours!

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred

• Strong organizational and multitasking skills

• Ability to maintain a calm, professional, and positive demeanor

About Lake Country Veterinary Care

Lake Country Veterinary Care is a multi-doctor small animal general practice located in the beautiful Finger Lakes of Central New York. Our primary focus is preventive and wellness care for the companion animals in our community but we also have advanced technologies and capabilities including; imaging (radiographs, ultrasound), soft tissue surgery, dental procedures, pain management, and integrative medicine options. Lake Country prides itself in having served its community for over 35 years thanks to the quality medicine and the exceptional staff that provides it.

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