Veterinary Receptionist

Veterinarypracticepartners

Baltimore, MD (Stevenson Village Veterinary Hospital) permanent

Posted: March 6, 2026

Job Description

Receptionist

Stevenson Village Veterinary Hospital is hiring a full-time or part-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance

• Paid time off and a 401(k) plan for full-time employees

• Professional development opportunities

• Employee pet discount because we know your pets are family, too.

Salary: $18 - $20 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Full-time and part-time opportunities available. Typical shifts include 7:00 AM – 6:15 PM, 7:00 AM – 1:00 PM, and 12:00 PM – 6:15 PM, with occasional Saturday shifts from 9:00 AM – 1:00 PM.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or kennel position is required.

• Strong organizational and multitasking skills

• Ability to maintain a calm, professional, and positive demeanor

About Stevenson Village Veterinary HospitalStevenson Village Veterinary Hospital is a trusted, full-service veterinary practice serving Baltimore and the surrounding communities. Since 1996, our experienced team has provided compassionate, high-quality care for dogs and cats at every stage of life — from wellness exams and preventive care to advanced diagnostics, surgery, dentistry, and more. We pride ourselves on creating a welcoming, supportive environment where pets and their families feel comfortable and well cared for. Our dedicated professionals are committed to lifelong pet health and building lasting relationships with our clients

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