Veterinary Receptionist

Receptionist

Caring Hands Alexandria is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance

• Paid time off and a 401(k) plan for full-time employees

• Professional development opportunities

• Employee pet discount because we know your pets are family, too.

Salary: $18.00-$25.00 per hour, dependent on experience and skill

Schedule: This is a full-time position with Monday–Friday shifts between 8:00 AM and 8:00 PM, plus rotating Saturdays from 8:00 AM to 4:00 PM. The team follows a rotating schedule of one week with three 12-hour shifts and the following week with four 10-hour shifts, including Saturday coverage.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.

• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.

• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.

• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.

• Strong organizational and multitasking skills

• Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Alexandria

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state-of-the-art care for our patients, including computerized patient records, digital radiography, and an in-house laboratory.