Veterinary Office Assistant (Receptionist / Client Service) - LATAM

Virtual Veterinary Office Assistant (Receptionist / Client Service) – Remote

Company: Veterinary Clinics (U.S.-based)
Location: Remote (Global) | U.S. Time Zones (EST / CST / PST)
Compensation: $1,250 – $1,500 USD per month
Employment Type: Full-Time | 40 hours per week

Opportunity

Looking to build a long-term remote career while supporting veterinary clinics across the United States?

At ScaleSource, we connect reliable global talent with growing U.S. service businesses. Our team members become fully integrated into daily operations—not freelancers, but long-term contributors.

If you enjoy helping people, staying organized, and working in a fast-paced environment, this role is an excellent fit.

Role Overview

We are looking for a warm, organized, and detail-oriented Virtual Veterinary Office Assistant to support busy clinics.

You will act as the first point of contact for pet owners—handling calls, scheduling appointments, managing follow-ups, and ensuring a smooth client experience.

This role requires strong communication skills, confidence on the phone, and the ability to stay calm when assisting concerned or emotional clients.

Key Responsibilities

Client Communication
Answer incoming calls with professionalism, empathy, and clarity
Support pet owners with questions and appointment coordination

Scheduling & Calendar Management
Schedule, reschedule, and confirm appointments
Ensure efficient calendar utilization based on clinic needs

Follow-Ups & Coordination
Follow up on missed calls, voicemails, cancellations, and no-shows
Route messages to the appropriate clinic staff

Administrative Support
Maintain accurate client and patient records
Support inbox management, reminders, and daily admin workflows

Client Experience
Deliver a calm and supportive tone aligned with veterinary care standards
Handle high call volumes while maintaining quality service

Key Qualifications

• +3 years of experience in customer service, receptionist, or scheduling roles
• Experience in veterinary, medical, or high-volume service environments (preferred)
• Strong phone presence and ability to manage frequent calls
• Comfortable using CRM systems, scheduling tools, and digital platforms
• High attention to detail and strong organizational skills
• Fluent English (spoken and written)
• Spanish is a strong plus
• Reliable remote setup with stable internet
• Available to work full-time in U.S. time zones

Requirements:
• Professional and quiet remote work setup (PC) with reliable high-speed internet.
• Strong Zoom presence and polished communication skills.
• Ability to balance client interactions with administrative responsibilities.
• Submission of an introductory video is required as part of the hiring process.