Veterinary Nurse Assistant/ Client Care Coordinator | Cary, NC

Imagine you’re being invited to join a team of trailblazers shaping the future of veterinary care. Picture a dynamic, fast-growing organization where innovation and compassion are at the core of everything we do. That’s Truss Vet.

In just a few short years, we’ve gone from an idea to a thriving veterinary urgent care platform, and we’re not stopping anytime soon. With four successful clinics and a fifth on the horizon, we’re redefining how pets and their people experience care.

At Truss Vet, we’re on a mission to elevate the human-animal bond by removing barriers to compassionate, high-quality veterinary care. Our urgent care clinics are tailored to pets with non-life-threatening issues that don’t belong in the ER but can’t wait for a regular vet visit. Think of us as the sweet spot between general practice and emergency care, a place where we deliver exceptional medical outcomes while ensuring a better quality of life for our team. 

The Veterinary Nurse Assistant/ Client Care Coordinator position is a unique opportunity for someone early in their veterinary career to work across all areas of the hospital. You will be the ultimate team player, helping all team members and clients, jumping in to assist with patients whenever needed, learning all aspects of Truss Vet's model, floating to different positions throughout the clinic. If you're eager to make an immediate impact in a fast-growing veterinary clinic, this role is for you!

You’re a great fit if:

Someone would describe you as proactive, detail-oriented, timely, organized, productive, analytical… and still a people person! Bonus points if you can move things with your mind!

You have a growth mindset; you never stop learning, and you’re constantly looking for ways to advance yourself, your career, and your team

You want to work for a company that has a big vision and ambitious plans for growth, and you want to be a part of helping achieve that growth

You want to make a difference in the world, have an impact on people’s lives, and change the future of animal healthcare for the better

You love working in teams and find that you’re able to relate to people of all types (yes, people are gross, but you didn’t choose vet med because you love animals and hate people)

You’re willing to “get your hands dirty;” no task is beneath you, you’re entrepreneurial

You provide energy to the people you’re around because you’re generally a happy, positive, optimistic person (after interacting with you, people feel energized vs. drained)

You have some prior veterinary experience or are hungry to learn

You read our core values (below) and they overlap with your personal values

We believe in:

Excellence in medicine and the highest reasonable standards of care

Providing our teams the resources to be happy and successful

That every pet deserves to live its best life (Except for that one chihuahua… jk)

Going home on time

No abusive noncompetes

Building a supportive team that you want to hang out with even on your days off (but we’ll never make you)

Treating people like we want to be treated

Compensation and benefits that help people live well

Working hard and pursuing excellence while still having fun

Compensation & Benefits:

Competitive salary

Health, vision, and dental insurance

Short- and long-term disability coverage, life insurance, accident insurance, and critical illness insurance

Paid time off (PTO)

Mental wellness subscription

Parental leave

401K + match

Commitment to professional and personal development through mentorship

Pet care discounts 

Our Values Statements:

Dare to Care: Doing what is easy isn’t always right. Doing what is right isn’t always easy. So we show up. We give a sh!t. Even when clients don’t deserve our best, even when a conversation is uncomfortable, we approach situations with courage, empathy, and authenticity. “We care enough to have tough conversations and we handle tough conversations with care.”

The Details Matter: Our standards are reflected in every detail, and those details matter. The client will never forget the hug you gave when they said goodbye to their best friend. That blanket may mean the difference between an hour of comfort for a pet versus an hour of fear. The smell or sight of a dirty rug may mean the difference between a great first impression versus skepticism about our entire team.

Truss One Another: To be accountable to the team's success means we’re accountable to the success of each other. We have our teammates’ backs. We catch each other’s mistakes. We challenge each other to improve and be the best versions of ourselves.

Bowl Half Full: Your dog doesn’t go through life believing his bowl is half-empty. We see the good in others and in each other, we see opportunities in challenges, we meet discomfort with good humor, and when we find closed doors, we kick them open or make new ones.

If you’ve made it this far, you’ve passed your first test, and we can’t wait to meet you! For more information, check us out at www.trussvet.com.