Vendor Program Manager - Generative AI Data Operations

Welo Data works with technology companies to provide datasets that are high-quality, ethically sourced, relevant, diverse, and scalable to supercharge their AI models. As a Welocalize brand, WeloData leverages over 25 years of experience in partnering with the world’s most innovative companies and brings together a curated global community of over 500,000 AI training and domain experts to offer services that span:

ANNOTATION & LABELLING: Transcription, summarization, image and video classification and labeling.
ENHANCING LLMs: Prompt engineering, SFT, RLHF, red teaming and adversarial model training, model output ranking.
DATA COLLECTION & GENERATION: From institutional languages to remote field audio collection.
RELEVANCE & INTENT: Culturally nuanced and aware, ranking, relevance, and evaluation to train models for search, ads, and LLM output.

Want to join our Welo Data team? We bring practical, applied AI expertise to projects. We have both strong academic experience and a deep working knowledge of state-of-the-art AI tools, frameworks, and best practices. Help us elevate our clients' Data at Welo Data.

Main Duties:
• The following is a non-exhaustive list of responsibilities and areas of ownership for this role:

• Work with the client and other project managers to coordinate AI training efforts and schedule resources for multiple projects.
• In coordination with Project Lead, meet with the client to discuss and clarify briefs, policies and requests, deadlines, resource planning and allocation.
• Collaborate with project managers, testers and producers to keep testing schedules on track.
• Establish and maintain reliable internal tracking process to oversee attendance, schedules and performance as well as monitor the workload of testers/reviewers in different language groups.
• Guide AI trainers through transition to Welo Data, serving as the primary contact and escort for trainers while onsite at client facility.
• Manage onboarding procedures for new AI trainers.
• Provide technical and general training, coaching and guidance to address performance concerns and improve speed and quality of AI trainers’ work.
• Compile and maintain training materials and SOPs Respond to AI trainers’ scheduling requests and other needs or issues.
• Gather information and feedback from AI trainers about performance, workload management, and any work-related issues.
• Actively seek feedback from the client about the team's performance; identifying challenges and inefficiencies in workflow and systems; and discussing areas of improvement.
• Work with the client company managers and producers to improve and streamline workflows, driving efficiency and effectiveness.
• Devise plans of action that engage multiple stakeholders to achieve desired results. Schedule team meetings as needed.
• Promote team-building activities during and after work hours. Report to Welocalize management about onsite activities, team performance, client feedback, requests and policy changes, short- and long-term planning
• Report to Welocalize recruiters about immediate and anticipated language needs, upcoming projects, and the status of submitted candidates or testers/reviewers in training.
• Assist project managers and team leads on various tasks.
• Ensure the safety and well-being of Welo Data employees on client premises (for example during emergency situations).

Experience:
• 2+ years experience in vendor management
• People management experience
• Bachelor's degree in management, or related field, or equivalent work experience
• Excellent command of written and spoken English
• Ability to communicate effectively with client company managers, project managers, and all vendors
• Genuine team player who puts team first
• Natural leader who easily gains respect from and motivates team members
• High level of responsibility, ownership and accountability
• Conflict management and mediation skills
• Extreme attention to detail and great organizational skills for managing multiple tasks and project deadlines
• Keen sense of judgment when prioritizing tasks and managing delivery of communications
• Ability to troubleshoot and come up with solutions on the spot in a fast-paced, demanding environment
• Ability to stay calm under pressure and when facing conflicting demands from various stakeholders
• Ability to think strategically
• Experience providing trainings to people individually and in groups, in technical and other skills
• Ability to present complex tasks in a simple and clear manner
• Ability to address groups of 10-100
• Ability to connect easily with people in a diverse setting
• Bilingual
• In-depth knowledge of OS X, iOS, iWork, iCloud, iTunes, Windows, MS Office
• Knowledge of basic HTML and Unicode
• Basic computer networking knowledge (setting up IP addresses, connecting devices using proxy, etc.)
• Experience writing and editing QA plans
• Familiarity with photo editing and desktop publishing

Other Relevant Skills:
• Project management experience and/or training
• AI data annotation
• Training in conflict resolution or mediation.