Vendor Performance Management Intern

Come join a growing financial technology company that’s leading the marketplace in both the marketing and servicing of credit cards! Continental Finance Company specializes in credit card options for those consumers with less than perfect credit. We are seeking a Vendor Performance Management Intern to support our operation team.

Continental Finance Company interns get real-life exposure to the daily duties of the department. They spend the summer as a valued member of their respective team, learning business skills and assisting with a variety of projects that have an impact on the business operations. An additional focus of the program will be to complete a final project that will be an overview of activities, tasks and experiences throughout the 10-week program. 

Essential Functions: 

Responsible for execution of project tasks outlined by the mentor 

Directly assist the Vendor Relations Manager in reviewing, documenting, and enhancing contact center performance management procedures 

Support the development of a comprehensive catalog of contact center performance management procedures 

Observe and document real-life execution of vendor performance processes, including communication with and management of vendor personnel 

Assist in analyzing vendor and contact center performance data to ensure procedures are accurate and effective 

Support continuous improvement efforts by identifying gaps, inconsistencies, or opportunities within existing procedures 

Utilize Power BI to review and support performance reporting and documentation efforts 

Collaborate with internal stakeholders to ensure procedures align with operational and performance goals 

Assist in documenting findings, recommendations, and finalized performance management procedures 

This is a paid position for undergraduates and is located in Buffalo, New York. 

The ideal candidate will have the following: 

Currently enrolled in and working toward an undergraduate degree (preferred focus on business, operations, analytics, or a related field) 

Available to work 40 hours per week (hybrid) for the 10-week summer program: June 2nd – August 6th, 2026 

Strong formal writing skills with the ability to clearly document processes and procedures 

High attention to detail and ability to follow structured workflows 

Strong written and verbal communication skills 

Demonstrated skills in Microsoft Office applications; familiarity with Power BI is a plus 

Ability to learn new systems and understand operational processes 

Ability to work independently and collaboratively within a team environment 

Why Continental Finance?

Continental Finance Company (the “CFC”) is one of America’s leading marketers and servicers of credit cards for consumers with less-than-perfect credit. Since our founding in 2005, we have prided ourselves on corporate responsibility to customers in terms of a strong customer support program and fair treatment.  With our success, we have also grown into an innovative financial tech company! With a state-of-the-art consumer marketing and servicing platform, we provide a variety of services to consumers when other financial institutions will not accommodate them. With more than 2.6 million credit cards managed and serviced since our founding, we pride ourselves on putting the customer first. We are not a chartered banking financial institution, nor are we a debt originator or a credit card issuer.

CFC is an equal opportunity employer that is committed to inclusion and diversity. Our company provides equal employment opportunity (EEO) regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

CFC is seeking bright, energetic individuals that will help us grow and develop together! We uphold a promise to treat our employees with the same care and concern as we do our customers. We offer all employees competitive compensation and benefits in an exciting, fast-paced business casual environment. Join our growing team and apply online today!

CFC offers a hybrid work schedule which includes three (3) core days in the office (Tuesday, Wednesday, and Thursday) and two (2) remote workdays (Monday and Friday)

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