Vendor Manager

Upgrade helps customers move in the right direction with affordable and responsible financial products. Since 2017, we’ve helped over 7.5 million customers access over $42 billion in consumer credit. With a relentless focus on improving our customers' financial well-being, we build products that put more money in their pocket and support their journey toward a better financial future. We’re backed by some of the most prominent technology investors and were most recently valued at $7.3B.

We’re consistently recognized for our collaborative and inclusive culture. Most recently, we were named one of the World’s Top Fintech Companies by CNBC, Best Places to Work by Built In, Best Places to Work by the San Francisco Business Times, America’s Greatest Workplaces by Newsweek, Best Startup Employer by Forbes, and Healthiest Employers by Phoenix Business Journal.

We’re looking for new team members who get excited about designing and delivering new and better products. Come join us and help build a better financial future for millions of people.

About the Role:

The Vendor Manager is part of the Account Servicing Department which focuses on supporting the business, customers, and ongoing strategic initiatives to support the success of the Phoenix Servicing Center as a whole. This role must be able to cultivate relationships with third-party partners and have strong process improvement and performance management skills. The ideal candidate brings a positive mindset to our team environment and embodies the pillars of the Phoenix Service Center (Supporting scalable and efficient growth, Providing caring customer experiences, Operating with integrity, Building flexible talent and engaged teams).

What You’ll Do:

• Day to day management of SLA and KPI performance of agency partners

• Facilitate Debt Sale process across multiple buyers

• State by State analysis for auto collections and repossession

• Coordinate agency placements and develop effective controls

• Provide regular performance reporting to senior management

• Maintain policy and procedures, ensure accountability to established guidelines, establish new policy & procedures as business needs warrant

• Maintain up-to-date expertise and knowledge of collection laws, rules, regulations, and developments

• Conduct agency site visits for compliance and performance review

• Effective communication with outside companies

What We Look For:

• A flexible mindset – as a start-up, we are growing quickly and you may need to adapt to changing policies and procedures while maintaining high-quality work output.

• Excellent time management and work prioritization skills while managing multiple projects.

• Capable of completing assigned tasks with careful attention to detail.

• Ability to thrive in a dynamic, fast-paced and changing environment with ease and with minimal supervision.

• Excellent verbal and written communication skills with the ability to work effectively with a wide range of people.

• Proven track record of meeting and exceeding production and quality expectations.

Nice To Have:

• 5+ years of management experience in collections for a consumer auto portfolio, credit card or installment loan portfolio with 2+ years experience managing collection or servicing agencies.

• Deep understanding of the collections process and best practices.

• Strong working knowledge of legal collections and litigation flow.

• Problem solving and analytical skills.

• Ability to thrive in a dynamic and fast-paced environment.

• Extensive collections knowledge

• Excellent knowledge of FDCPA/FCRA rules and standards.

What We Offer You:

• Great open office space

• Paid time off (PTO)

• 401K matching

• Comprehensive benefits package: Medical, dental, vision, life insurance & disability

• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation

• Paid parking or platinum pass

• New Hire Training Program

• Wellness Incentive Program

• Kitchen fully stocked with snacks and beverages

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For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Upgrade does not accept unsolicited resumes from staffing agencies, search firms, or any third parties. Any resume submitted to any employee of Upgrade without a prior written agreement in place will be considered the property of Upgrade, and Upgrade will not be obligated to pay any referral or placement fee. Agencies must obtain advance written approval from Upgrade's Talent Acquisition department to submit resumes and only in conjunction with a valid, fully executed agreement. English is required for all positions, as it involves interacting with staff at Upgrade's offices worldwide.