Vendor Management – Operations Manager

At Quantcast, we don't just build advertising technology, we revolutionize how it works. Our AI-powered Demand Side Platform (DSP) connects the world's most ambitious marketers with their ideal audiences across the open internet, delivering results that actually move the needle. Since 2006, we've been the industry's trailblazer, launching the first AI-powered measurement platform for publishers and the first AI-driven DSP. Our AI doesn't just optimize—it delivers the measurable outcomes that matter most to our clients, giving them the competitive edge they need in a crowded marketplace. Ready to join the team that's defining the future of digital advertising?

The Operations Manager oversees and leads the overall vendor management service delivery and performance team for a large vendor portfolio. This role ensures operational excellence and strong vendor governance aligned with Quantcast’s business objectives.

What you'll do::
• Own end-to-end service delivery for a portfolio of 800+ vendors supporting advertising and technology operations
• Define and govern vendor management frameworks and performance standards
• Oversee vendor onboarding, renewals and ongoing compliance activities
• E-mail and correspondence management which includes communication across all business and reviewer groups
• Monitor and guide team for platform enhancements for better user experience and system efficiency
• Coordinate with senior leaders across Business, Legal, Finance and InfoSec, in order to understand and communicate areas of process inefficiencies and enhancements
• Facilitate vendor continuous performance improvement through effective and efficient vendor governance frameworks
• Manage high-impact escalations and operate effectively in complex, time-sensitive situations
• Establish and monitor key performance indicators, and drive improvements in such KPI’s
• Establish and monitor SLA’s with Key business stakeholders, and communicate performance against SLA’s accordingly

Who you are::
• Graduate/Postgraduate
• 8–10 years of experience in Operations Management, Vendor Management, or Project Management
• Strong understanding of Advertising industry operations and vendor ecosystems
• Hands-on experience with Certa platform is required.
• Advanced Excel skills (Pivot Tables, Lookups, Macros, Charts)
• Experience with Concur or similar financial systems is a plus
• Excellent executive communication and leadership skills

At Quantcast, we craft offers that reflect your unique skills, expertise, and geographic location. On top of a competitive salary, this position includes a performance bonus, equity, and a comprehensive benefits package. For more details, visit our Careers Page and see how we support our team. We are headquartered in San Francisco with offices around the world. Quantcast is an Equal Opportunity Employer. Please see the Applicant Privacy Notice for details on our applicant privacy policy. Join the team that unlocks potential.