Vendor Client Relations Manager

Vendor Client Relations Manager support investigative assignments from initiation through completion, including cases with unique program requirements. In this role, the Vendor Client Relations Manager functions as a liaison among clients, providers, and internal partners, ensuring clarity, consistency, and timely progression of all case activities. The Vendor Client Relations Manager acts as a subject matter expert within the team and is a contributor to training, onboarding, and special projects.

Success in this position requires exceptional organizational skills, meticulous attention to detail, strong written and verbal communication abilities, sound judgment, and the capacity to balance multiple priorities in a fast‑paced, fully remote environment.

Key Responsibilities: 

Case Management & Client Support

Manage investigative files from assignment through invoice, including coordinating and overseeing providers conducting work on assigned cases to ensure timely completion and adherence to client requirements.

Review new files, confirm objectives, and request additional information as needed

Schedule assignments in accordance with client specifications and turnaround times

Provide timely client updates and acknowledgements in a clear and concise manner

Ensure accurate documentation, billing, and case notes in the case management platform

Daily Operations

Proof files for accuracy and completeness

Monitor dashboards, due dates, and hard due files

Respond promptly to internal and external communications

Collaborate with providers, clients, and other departments

Quality & Team Support

Support providers at setup to ensure optimal views and placement

Assist teammates and provide coverage when necessary

Participate in meetings, training, and process improvement initiatives

Reporting & Analysis

Review reports and follow up on pending or delayed files

Assist the Director with special projects and analysis

Required Qualifications: 

Demonstrated ability to manage multiple cases simultaneously in a fast-paced, deadline-driven environment

Strong written and verbal communication skills, with the ability to communicate professionally with clients, investigators, and internal teams

High level of attention to detail and accuracy in documentation, reporting, and billing

Proven time management and organizational skills, including the ability to prioritize shifting workloads

Comfortable working independently in a remote environment while contributing effectively to a team

Ability to handle confidential and sensitive information with discretion and professionalism

Proficiency with case management systems, databases, and standard office software

Flexibility to adjust work hours as needed to meet case demands and client deadlines

Preferred Qualifications: 

Prior experience in investigations, surveillance operations, insurance claims, or SIU environments

Familiarity with client specifications, SLAs, and turnaround time (TAT) requirements

Strong analytical skills with the ability to identify trends, issues, and process improvements

Experience reviewing or grading investigative reports, or case documentation

Comfort working in high-volume case environments with competing priorities

Advanced proficiency in case tracking systems, dashboards, and reporting tools

Experience collaborating cross-functionally with operations teams

Skills and Competencies: 

Proven ability to manage multiple cases in a fast-paced environment

Strong written and verbal communication skills

Detail-oriented with excellent time management

Comfortable working independently and collaboratively

Professional handling of sensitive and confidential information

Adaptable to evolving workflows and client requirements

Benefits and Perks: 

Medical, Dental and Vision Insurance

Ancillary benefits to include short-term disability, long-term disability, accident, voluntary term and/or whole life insurance, critical illness and more!

PTO and Sick Time

401K after 90 Days

Physical Requirements: 

Ability to sit for extended periods

Ability to lift up to 10 lbs if applicable

Remote: Home Office

Travel Required: None

About The Company

Delta Group is a privately held, national investigative firm established in 1983 and headquartered in Buford, Georgia. As pioneers of unmanned surveillance technology, Delta Group’s eRemote® technology is an industry recognized product that continues to evolve and produce game-changing results. With more than 500 direct employees nationwide, our domestic footprint is large enough to matter and small enough to care.

We pride ourselves on developing and retaining professional staff while maintaining diversity within our team. Our executive leadership team brings over 100 years of combined experience leading national carrier fraud divisions, state fraud prosecutorial offices, claims and program management divisions, and investigative operations.

For over 41 years, our investigative resources have helped organizations reduce risk, improve profitability, and increase revenue within the insurance industry. Our expert employees are located throughout the United States, executing investigations for all types of claims including but not limited to, workers’ compensation, liability, auto, property, disability, and corporate investigations, regardless of size. Come join our talented team and our commitment to people, innovation and results.

As we say at Delta Group, we are “Big Enough to Matter, but Small Enough to Care!”. We strive to provide a work culture that maintains our roots as a family-owned business and partner with our employees to get the results our clients need!

Delta Group is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.