Vehicle Car Sales Associate

MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.

Responsible for assisting with the day-to-day operations relating to used car sales, Restricted Sales Agreements (RSAs), vehicle donations and vehicle giveaways.

Day to Day Responsibilities

· Assists with processing and execution relating to new and used car sales, vehicle donations and vehicle giveaways.

· Communicate with employees, affiliate employees and family members as well as dealership personnel coordinating new and used vehicle sales, vehicle donations, and vehicle giveaways.

· Manage a small fleet of vehicles that are offered for sale and off lease vehicles.

· Evaluate and clean vehicles to be sold or considered for sale.

· Support the Manager, Vehicle Administration with special projects as assigned.

· Other duties as assigned from time to time by the Client and/or MSXI Account Manager.

While performing the duties of this job, the employee is regularly required to:

· Call, video, email, message and communicate with co-workers.

· Carry sizeable amounts of paper documents and materials.

· Organize and archive information both physical and electronic format.

· Knowledge retention - To provide the highest quality support to customers, employees must be able to learn and remember a large amount of information.

· Detail oriented – The employee must be able to focus on the details of the conversation narrative in order to identify and isolate the real issue. Must have the ability to file in alpha/numeric order.

· Organizational skills - Must be able to handle multiple tasks at once while attending to the customer’s needs.

· Flexibility - Employees should be able to aid various types of customers. They should have the ability to provide solutions while always maintaining a professional demeanor and be open to change and to considerable variety in the workplace.

· Friendly - Project a warm and friendly image, consistently maintain a positive demeanor.

· Customer service focused - Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service.

· Speed - Must be fast and efficient. Must be able to work quickly without sacrificing the quality of their work.

· Solutions oriented - Must be able to find workable solutions for any problems they might face.

· Ability to handle, process and maintain personal and confidential information.

Education and/or Experience

· Minimum 1-2 years of automotive administrative background is preferred.

· Worked in an automotive/dealership sales environment for minimum of 12 months is preferred.

· Experience with database management is a plus.

· High school diploma or General Equivalency Diploma (GED) is required.

· Computer literacy, especially Microsoft Excel, Word, PowerPoint, Teams and Outlook is required.

· The candidate must possess a valid driver’s license and clean driving record.

· Full professional proficiency in English is required.

· Knowledge of arithmetic (addition, subtraction, multiplication, division) and their applications are required.

· Job requires analyzing information and using logic to address work-related issues and problems.

· Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

WORK ENVIRONMENT

· On-site, client-based office environment located in Fountain Valley, CA.

· The noise level in the work environment is usually moderate.

· Monday – Friday; one (1) shifts available to cover west coast tasks, with supplier and supervision coverage as follows: Monday – Friday 8am – 5pm PST

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current hourly range is $25 to $35 based on current experience.

 

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.