Vacation Planner

Provide customers with property options/information and book new reservations via telephone, 
email, web-based chat, and outbound follow up

Assist, respond, and follow up via telephone and email with guests who have existing 
reservations

Answer telephone calls and emails in a clear and professional manner

 Maintain current and potential guest profile information

 Provide concierge services with general knowledge of the city including restaurants, directions, 
and entertainment as needed

 Complete general office duties as assigned to include collating mailings and guest arrival 
packets, and keeping personal + shared spaces organized

Work rotating shifts at the Front Desk; deliver exceptional customer service and first impression 
management for all guests, owners and vendors entering the front lobby while checking guests 
in and out, assist with booking reservations, upsell packages and add-ons, provide information 
about area attractions, directions, and services, and manage all guest and owner walk-ins

 Cooperate with all other departments in order to answer queries and resolve customer issues

Assist all departments and outside vendors as needed

 Deliver the highest standard of service to all customers

Manage effectively daily correspondence and operational tasks to exceed customer 
expectations and expand client base

Complete departmentally shared tasks as assigned

 Treat all prospective guests, current guests, and IR associates with the utmost courtesy and 
professionalism at all times

 Other duties as assigned