UX Researcher

KUBRA is hiring a UX Researcher to help shape meaningful, user-centered experiences ✨

In this role, you’ll uncover what truly matters to the people we serve 🔍 and translate those insights into impactful product decisions 💡

Working closely with product, design, and engineering teams 🤝, you’ll turn curiosity into clarity—guiding the creation of experiences that are intuitive, effective, and genuinely valuable 🚀

This is a Hybrid role in Tempe, AZ.

How You’ll Contribute:
• Conduct exceptional user experience research and provide high-quality insights to help discover, innovate, identify, and validate ideas through collaboration.

• Work closely with cross-functional teams to gather requirements, recruit for and conduct mixed-methods research methodologies, and communicate findings to the stakeholders.

• Translating findings into actionable recommendations and advocating research findings to diverse audiences via presentations or async documentation.

• Advocate for user-centered design, aligning design decisions with user needs and business goals.

• Actively contributes to the optimization of UX research processes and workflows to improve research efficiency.

• Collaborate with Product Design, Product and Development to identify and prioritize research opportunities.

• Plan and execute mixed methods user-centered research, including generative interviews, concept-testing, surveys, evaluative unmoderated studies, and usability testing.

• Communicate results, translating findings into actionable recommendations and advocating research findings to diverse audiences through written and oral presentations.

• Actively participate in projects and recurring team meetings.

• Contribute to the optimization of UX research processes and workflows to improve research efficiency.

Strengths That Shine in This Role:
• Collaboration with cross-functional teams.

• Experience in collaborative work with product managers, engineers, and stakeholders to understand user needs.

• Demonstrated ability to work independently in an agile development process and proficiency in various research methodologies, such as in-person and remote facilitation to identify user needs.

• Excellent organization, time management, problem-solving, and analytical skills.

• Proactive mindset and ability to work independently in a fast-paced environment focused on results.

Skills That Matter in This Role:
• 2+ years of professional experience in mixed-methods user-centered research.

• Familiarity with the technology industry and UX research trends: Exhibit experience and knowledge of B2B practices and technology.

• Experience in in-depth 1:1 interviews, concept-testing, evaluative unmoderated studies, usability testing, surveys, user personas, journey mapping, and analytics tools.

Why You’ll Love Working Here:
• Thrive in an award-winning, innovation-driven culture that champions growth, embraces diversity, and fosters inclusion for all. See our awards →

• Earn competitive pay with annual performance-based bonuses that recognize your impact

• Invest in your future with our 401(k) plan featuring company matching

• Stay healthy with comprehensive medical, dental, and vision coverage, plus HSA and FSA options

• Recharge with paid vacation and sick days — and a paid day off for your birthday

• Make an impact with two paid volunteer days to give back to your community

• Advance your skills with free access to LinkedIn Learning and our education reimbursement program

• Prioritize your mental health with a free premium Headspace membership

• Stay active with our on-site fitness center (Tempe office only)

• Refuel at fully stocked refreshment stations with complimentary drinks and snacks

• Enjoy exclusive perks with access to “Tickets at Work” discounts and memberships

KUBRA is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We will provide accommodations during the recruitment process upon request by emailing [email protected]. Information received relating to accommodation will be addressed confidentially. We thank all applicants for their interest; however, only candidates under consideration will be contacted.

#LI-AA1

#GTA2025

While we value the skills and experiences listed in our job requirements, we also recognize that talent comes in many forms, and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment, apply now!

KUBRA is a fast-growing company that delivers customer communications solutions to some of the largest utility, insurance, and government entities across North America. KUBRA offers billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.

Our office is small enough to allow creative individuals to flourish, yet large enough to provide long-term stability. We place a tremendous amount of responsibility on our team members to be productive, focused and self-motivated. We offer a casual work environment, competitive compensation and a stellar benefits program.

KUBRA does not typically provide immigration-related assistance, including employment-based work visa (e.g. H-1B) sponsorship, work permit applications and extensions, permanent residence (green card) sponsorship, LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.