UX Researcher, Platforms

Yahoo serves as a trusted guide for hundreds of millions of people globally, helping them achieve their goals online through our portfolio of iconic products. For advertisers, Yahoo Advertising offers omnichannel solutions and powerful data to engage with our brands and deliver results. About Yahoo Yahoo serves hundreds of millions of people globally through iconic products across communications, content, and commerce, while Yahoo Advertising provides omni-channel solutions powered by data to deliver results for partners. A little about the team Research & Insights champions user‑centered decisions across design, product, and engineering. We sit alongside teams, deliver fast, actionable insights, and create mechanisms that help product squads and designers learn early and often. About the role This is a hands-on role focused on rapid evaluative testing—quick, high‑signal studies that help design teams make confident product decisions in days, not weeks. You’ll plan and execute unmoderated studies, lightweight moderated usability tests, surveys, and benchmarks on prototypes and live experiences, then synthesize findings into crisp, decision‑ready recommendations. What you’ll do Scope quick‑turn learning goals with partners and translate them into the right usability tests, surveys, or heuristic evaluations. Build screeners and recruit participants (with Research Ops support and/or panels), manage consent and research ethics, and keep data tidy and compliant. Create test plans, task scenarios, and success criteria; run moderated and unmoderated sessions for prototypes and in‑product flows. Analyze behavioral signals (e.g., task success/error patterns, time‑on‑task, SUS/CSAT), synthesize qualitative observations, and connect the dots to product decisions. Deliver concise readouts: key findings, recommendations, severity/impact, and next‑step hypotheses; share clips/visuals that tell the story. Maintain templates, checklists, and a small research library of prior tests and benchmarks to speed future cycles. Partner closely with Designers, PMs, and Data/Analytics to align on measures, run quick A/B test follow‑ups, and iterate based on evidence. What you’ll bring 3+ years experience doing hands-on evaluative UX research in product settings or with real users. Working knowledge of moderated/unmoderated usability, survey design, and basic descriptive statistics (e.g., rates, means, confidence cues). Familiarity with prototype testing (e.g., Figma flows), task design, and avoiding bias in prompts and facilitation. Clear, concise communication—strong at prioritizing what matters, framing trade‑offs, and writing decision‑oriented summaries. Comfort operating in fast cycles, handling multiple requests, and staying organized with excellent attention to detail. Commitment to accessibility, privacy, and inclusive research practices. Experience with one or more of the following platforms: UserTesting, UserZoom, Lookback, Maze, Optimal Workshop, Qualtrics/SurveyMonkey, Dovetail, Airtable. Bonus points Exposure to A/B testing or experimentation basics and how UX findings complement behavioral data. Building highlight reels, lightweight dashboards, or benchmarking scorecards. Knowledge of web/mobile UX patterns for content, communications, or commerce products. Project or program management skills Tools you might use here Figma (prototypes), UserTesting/Lookback/Maze (studies), Qualtrics/Forms (surveys), Dovetail/Airtable (analysis/ops), productivity and documentation tools. How we work We run frequent, small learning sprints tied to specific design or launch decisions. We publish short, repeatable artifacts (templates, checklists, benchmarks) to raise quality and speed. We meet teams where they are—sometimes fully supported, sometimes enabling self-serve with quality guardrails. In your first 90 days, you will Ship several quick‑turn studies (prototype and live‑site) with crisp insights and recommendations. Stand up or improve screeners, tasks, and readout templates for repeatability. Partner with research operations and design on a simple benchmark for a core flow and establish a baseline for iterate‑and‑learn. Qualifications: Education: BA/BS in HCI, Psychology, Cognitive Science, Information Science, Human Factors, or related experience. Equivalent practical experience welcomed. Portfolio: Examples that show your process for a usability/survey study, what you learned, and how it influenced a decision. Equal Opportunity Yahoo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Qualified applicants will receive consideration without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, disability, protected veteran status, or any other legally protected characteristics. Apply Please include a resume and a brief portfolio or work samples that demonstrate your evaluative research skills (study plan, artifacts, and a succinct readout with decisions influenced). The material job duties and responsibilities of this role include those listed above as well as adhering to Yahoo policies ; exercising sound judgment ; working effectively, safely and inclusively with others ; exhibiting trustworthiness and meeting expectations ; and safeguarding business operations and brand integrity. At Yahoo, we offer flexible hybrid work options that our employees love! While most roles don’t require regular office attendance, you may occasionally be asked to attend in-person events or team sessions. You’ll always get notice to make arrangements. Your recruiter will let you know if a specific job requires regular attendance at a Yahoo office or facility. If you have any questions about how this applies to the role, just ask the recruiter! Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo will consider for employment qualified applicants with criminal histories in a manner consistent with applicable law. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form ( www.yahooinc.com/careers/contact-us.html ) or call +1.866.772.3182 . Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response. We believe that a diverse and inclusive workplace strengthens Yahoo and deepens our relationships. When you support everyone to be their best selves, they spark discovery, innovation and creativity. Among other efforts, our 11 employee resource groups (ERGs) enhance a culture of belonging with programs, events and fellowship that help educate, support and create a workplace where all feel welcome. The compensation for this position ranges from $76,500.00 - $159,375.00/yr and will vary depending on factors such as your location, skills and experience.The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions. Our comprehensive benefits include healthcare, a great 401k, backup childcare, education stipends and much (much) more. Currently work for Yahoo? Please apply on our internal career site.