UX Researcher - 12 Month FTC

About us

We are champions of rail, inspired to build a greener, more sustainable future of travel. Trainline enables millions of travellers to find and book the best value tickets across carriers, fares, and journey options through our highly rated mobile app, website, and B2B partner channels. 

Great journeys start with Trainline 🚄 

Now Europe’s number 1 downloaded rail app, with over 125 million monthly visits and £5.9 billion in annual ticket sales, we collaborate with 270+ rail and coach companies in over 40 countries. We want to create a world where travel is as simple, seamless, eco-friendly and affordable as it should be. 

Today, we're a FTSE 250 company driven by our incredible team of over 1,000 Trainliners from 50+ nationalities, based across London, Paris, Barcelona, Milan, Edinburgh and Madrid. With our focus on growth in the UK and Europe, now is the perfect time to join us on this high-speed journey. 

Introducing User Research at Trainline

User Research is central to how we understand our customers and support product decision-making. Researchers at Trainline are embedded within cross-functional product teams, working closely with product managers, designers, engineers, data scientists and analysts.

User Research sits within the wider Product & Data organisation. We work collaboratively, value clear and practical insight, and focus on delivering research that helps teams make confident, evidence based decisions.

The role

We’re looking for a UX Researcher to join us on a 12-month fixed term contract. This role is primarily focused on executing research to support existing product teams, priorities and roadmaps.

You’ll join an established research team with clear context, ways of working and support from senior researchers. Your focus will be on delivering high quality qualitative (and some quantitative) research, helping teams understand user needs, test ideas and improve the customer experience.

This role is well suited to someone who enjoys hands-on research delivery, is comfortable working to defined briefs, and wants to make a meaningful contribution within a fixed timeframe.

As a UX Researcher at Trainline, you will…

• Execute qualitative research such as usability testing, user interviews, and concept testing to support product discovery and delivery.

• Support quantitative research activities (e.g. surveys) where appropriate, working within existing approaches and guidance.

• Work closely with product managers and designers to plan and deliver research aligned to agreed priorities.

• Synthesise findings into clear, actionable insights and share them with teams through presentations, reports and workshops.

• Contribute to ongoing discovery and evaluation work across one or more product teams.

• Work within established research frameworks, tools and standards, with support from senior researchers.

• Support and guide designers in doing some of their own small-scale research e.g. simple usability testing and short surveys

We’d love to hear from you if you have…

• Proven applied UX or product research experience, ideally within digital products or services.

• Experience running hands-on qualitative research, with some exposure to quantitative methods or a strong interest in developing this further.

• Confidence delivering research to defined briefs and timelines.

• The ability to interpret behavioural and attitudinal data and communicate insights clearly to non-researchers.

• Experience collaborating with designers, product managers or engineers in a product development environment.

• A practical, delivery-focused mindset and strong organisational skills.

Experience in travel, ecommerce, or other complex, data-rich products is a bonus, but not essential.

About this contract

This role is a 12-month fixed term contract. You’ll receive a structured handover and join a supportive research team with established priorities and ways of working. The focus of the role is continuity and delivery, rather than long-term ownership or strategic leadership.

More information:

Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. 

We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! 

We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy.

Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: 

• 💭 Think Big - We're building the future of rail 

• ✔️ Own It - We focus on every customer, partner and journey 

• 🤝  Travel Together - We're one team 

• ♻️ Do Good - We make a positive impact 

We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated.

Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn, Instagram and Glassdoor!