UX Research Ops

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

Design, scale, and continuously improve the systems, governance, and infrastructure that enable highquality UX research to happen efficiently and consistently across the organization. This role functions as the operational backbone of the research practice, allowing researchers and product designers to focus on insight generation while ensuring research is ethical, discoverable, and strategically impactful. This role enables strategic research by design, ensuring the right studies happen faster, insights are trusted, and research compounds over time instead of being lost in silos.

Your Mission

• Design and maintain research systems that support planning, execution, synthesis, and reuse of research across teams.

• Own tooling administration and governance (e.g. Pendo, Maze), including permissions, standards, documentation, and taxonomy.

• Act as a trusted thought partner and coach to UX Designers, PMs, and cross-functional partners on research processes, systems, and tools.

• Ensure research systems scale as volume and contributors grow.

• Build and manage recruitment and participant experience channels, resources, and governance to support efforts of research team and design/PM teams.

• Develop templates and guides to support research artifacts that activate insights and clearly document data sources, inputs, methodologies, and limitations.

• Partner with Legal, Security, and Product to uphold consent, privacy, and compliance standards.

• Ensure insights are searchable, credible, and reusable using field best practices and emerging technologies for efficiency, context awareness, and reliability.

• Develop templates for reports, readouts, and research plans that improve consistency and stakeholder trust.

• Create onboarding materials, training, and documentation for researchers and collaborators.

• Evaluate and responsibly integrate AI tools to improve efficiency (e.g., synthesis support, tagging, pattern discovery) while maintaining research rigor, human judgment, and ethic

• Collaborate with Research team to continually improve research activation, quality, and efficiency.

You Are

• Strong systems thinker, voraciously curious and has a service design mindset

• Experience conducting quantitative and qualitative research for B2B, Enterprise SaaS environments

• Comfort working in a highly regulated industry

• Experience with research insights management, recruitment systems, and analytics tools

• Comfort operating at both tactical (templates, tooling) and strategic (capability building) levels

• Strong organizational skills, with a drive to continuously improve systems and tools to meet the needs of the team

• Ability to enhance research practice using AI tools while maintaining the integrity of the research and adhering to and implementing responsible, ethical AI practices (e.g. risk assessment, bias mitigation, quality and accuracy reviews)

• Ability to operate with high autonomy for a wide range of activities and self-motivated with a “spot the problem, find the people, ask the questions, identify the solution" attitude

For California, Colorado, Connecticut, Nevada, New York, Rhode Island, and Washington-based candidates: the annual base pay range for this role is listed below. Within this range, individual pay is determined by several factors, including location, job-related skills, work experience, and relevant education and/or training. This role may also be eligible for discretionary bonuses, equity, and/or commissions, as well as benefits.

Salary Range
$93,750—$140,625 USD

Where we Work

We are embracing an office-first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company-paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube

• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our company. The fraudulent jobs, interviews and job offers use fake websites, email addresses, group chat and text messages. Be aware that we never ask candidates for personal information, IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat, and do not require candidates to purchase products or services, or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an "@onetrust.com" email address. You may also receive legitimate emails from "@us.greenhouse-mail.io". Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a "@docusign.net" email address. For more information or if you have been targeted please reach out to [email protected].

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.