UX Designer/Senior UX Designer

Why Great Gray?
At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful. Complacency isn't in our vocabulary. Every day, we look for opportunities to better serve our clients, be an excellent business partner, and earn the trust of those who rely on us.

The Role
Great Gray is looking to add a UX Designer on our Product Team. This individual will drive innovative UX solutions that transform complex financial interactions into intuitive, user-friendly experiences while collaborating with cross-functional teams to deliver products that meet both user needs and business objectives.

Location
This position will Work from our Boston, MA office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote.

Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.

Responsibilities
· Lead End-to-End UX: Own the full user experience process for our core products-from ideation and research to wireframes, prototypes, and final designs.
· Design & Prototype: Create information architectures, user flows, wireframes, and high-fidelity designs with interactive prototypes for testing and stakeholder alignment.
· User Research: Conduct user interviews, surveys, and usability testing to deeply understand advisor, recordkeeper, and other personas’ needs, pain points behaviors and workflows.
· Collaborative Problem Solving: Partner with product managers, engineers, and stakeholders to define requirements, iterate, and deliver high-impact solutions.
· Communicate Design Decisions: Present research findings and design rationale to stakeholders at all levels, crafting compelling narratives that connect user needs to business value.
· Implementation Partnership: Work closely with engineering through detailed specifications and ongoing support to ensure design quality through production.
· Design Systems: Establish and maintain design patterns, UI components, and UX and accessibility standards to ensure consistency and scalability across products.
· Complete other related duties as assigned.

Qualifications & Experience
· Bachelor’s degree in design or related field (Master’s degree a plus).
· 5+ years of professional UX/UI design background with minimum 2 years working on digital experiences.
· Previous experience in 0-1 products and/or fintech preferred but not required.
· Proven track record of effective collaboration with product managers and engineers in an agile environment to ship user-centered design solutions.
· Proficiency in Figma and other industry-standard design tools.
· Experience conducting moderated usability testing and translating research insights.
· Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
· Comfortable navigating ambiguity.
· Your standards reflect our core values: Growth Mindset, Disciplined Curiosity, Grit, Results-Driven, Collaborative.

Tech Stack
Our current tech stack is a blend of existing and next-gen tools/languages, and like our company itself, our software is always evolving.
· Frontend: Angular, React
· Backend: C# .NET
· Data Layer: MSSQL, Python, Postgres, Databricks
· Infrastructure: Azure cloud
· Tooling: Cypress, Docker, GitHub, Cursor, SonarQube

Base Pay Range*
$125,000-$155,000
*This base pay range is subject to change and may be modified in the future.

The pay range displayed above is the base pay compensation range that Great Gray expects to pay for this position at the time of this posting. Individual compensation within this range depends on multiple factors, including, but not limited to, candidate’s prior education and relevant work experience and training as well as position location and local market demands. Our pay-for-performance culture also includes participation in an annual incentive bonus plan for this position which is not included in the ‘Base Pay Range’ noted above.

Benefits
We have a comprehensive and competitive benefits package at Great Gray. Some of the highlights are:
· Be an integral part of an early-stage, high-growth organization!
· Hybrid work environment
· Competitive compensation package including 401(k) with elective and non-elective match opportunities
· Lifestyle spending allowance program
· Medical, Dental, Vision Insurance
· Employer-paid life and disability insurance
· Generous paid time off program

Company Background
Great Gray is the leading independent provider of trustee and administrative services to Collective Investment Trusts (“CITs”), with over $300 billion in CIT assets under management, across more than 900 funds. We proudly work with more than 80 subadvisors, including leading firms such as AllianceBernstein, American Funds, BlackRock, Franklin Templeton, MetLife, Neuberger Berman, PGIM, PIMCO and Raymond James.

CITs are more than just an investment vehicle. They represent a forward-thinking approach to retirement planning. These tax-exempt, pooled investment vehicles are offered to employer-sponsored retirement plans, like 401(k)s. CITs are comparable to mutual funds, but, because they are tailored for the institutional retirement market, they can offer distinct advantages, including efficient administration and cost-effectiveness. CITs have a history dating back over 90 years; but they have gained favor over the past decade, driven by innovations, and Great Gray has been at the forefront.

Great Gray has consistently delivered year-over-year growth at an above market rate and is investing in the continued development of its core CIT business as well as complementary administrative services and technology solutions for the retirement market.

Madison Dearborn Partners (“MDP”) purchased Great Gray from Wilmington Trust in April 2023. As a result, Great Gray is an independent company owned by funds affiliated with MDP.

Investor Background
MDP is a leading private equity investment firm based in Chicago. Since MDP's formation in 1992, the firm has raised aggregate capital of over $28 billion and has completed over 150 platform investments. MDP invests across five dedicated industry verticals, including basic industries; business and government software and services; financial and transaction services; health care; and telecom, media, and technology services.

Equal Employment Opportunity Policy
Great Gray, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.

Accommodation Statement
Great Gray is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or need to request an accommodation for any part of our application or interview process, please contact us at: [email protected]