UX Designer - (Maternity Cover)

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!

We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. 

Got your attention? Read on…

We put people first. It’s all about you..

We are looking for a UX Designer (Maternity Cover) to join the team and drive the delivery of our rebrand and platform migration. Reporting to the UX Design Manager, you will focus on the final stages of the rebrand rollout, support the /quote journey optimisation, and lead design experimentation. You will act as the bridge between design and development to ensure high-quality implementation while using data to inform future proposition improvements

This is a 9 month parental leave cover, starting immediately. 

We work together. Your team and the people you will work with…

You'll be part of the Customer Acquisition team, who primarily work on our sign-up journey used by customers, UW Partners and the sales team. Reporting to the UX Design Manager, you'll work in a cross functional squad (Product, Engineering & UX) to develop our Customer Acquisition journey.

We deliver progress. What you’ll do and how you will make an impact.

The team's focus for Q4 is around completing the migration from our old sign-up journey to our new journey  alongside the brand refresh. Key team projects include:

• New quote journey Partner feedback monitoring: During Q4 we'll be gradually increasing the proportion of UW Partners who have access to the new journey, allowing them to continue to give us feedback which you'll help monitor and make decisions on whether we should be making changes to the journey accordingly
• Brand refresh: Answer questions from developers as they’re working on the new screens that have been designed for our new quote journey, add designs of any edge cases or additional minor journeys that haven’t yet been considered, QA the output before it goes live
• Potential customer promotions: Provide designs across both old and new journeys if customer promotions
• New quote journey optimisation: Identify any opportunities for improving the new journey once it’s fully live for all traffic, including via live user data and/or potentially speaking to customers/Partners, to help inform suggestions for optimisation
• Proposition changes and experimentation: Lead any customer/ Partner research opportunities that may arise as part of the plan to improve the proposition, and provide designs to help the PM with any potential live experimentation that may make sense (I.e. A/B testing)

Here's the core skills and experience we're looking for you to bring:

• Technical Mastery:• Middle-weight UX/ Product Designer with a solid understanding of full-cycle user-centred design (Research, UX & UI)
• Best-in-class design, wireframe (low and high fidelity) and prototyping skills
• Solid experience of using Figma

• Impact: • You focus on delivering work that contributes to team and business goals
• High levels of attention to detail

• Planning & Delivery:• You can demonstrate effective collaboration with Product and Engineering teams to deliver work on time and in scope
• Excellent prioritisation skills

• Operational Excellence:  • You can clearly demonstrate your process, methodology and approach to UX design strategy
• You independently drives projects and tasks to completion
• Strong communication skills

• Business & Domain Knowledge: • Experience of working with customer acquisition journeys in high volume, consumer services domains
• You can balance design decisions based on user and business needs.

• Leadership & Culture: You model our culture: https://uw.co.uk/careers/our-culture 

So why pick UW?

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits: 

• An industry-benchmarked salary. We’ll share it during your first conversation.
• 4 day working week available 
• Flexible working
• Work-from-anywhere policy for up to 2 weeks per year.
• Discounts on our services and a free Cashback Card.
• Matched-contribution pension scheme and life assurance up to 4x salary.
• Family-friendly policies designed to help you and your family thrive.
• Discounted private health insurance, Employee Assistance line and free Virtual GP.
• Belonging groups helping shape an inclusive future.
• A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles.

Apply here!  

You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Beth Rodgers will be your point of contact throughout the recruitment process.  

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.