Usher - Chicago Theatre

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

As an Usher at the Chicago Theatre you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress). An Usher’s role is responsible for greeting the guest, directing the guest through various entry/departure points, assisting with emergency or medical situations and answering general questions regarding the event or the Chicago Theatre.

What will you do?

• As an Usher at the Chicago Theatre you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress). 

• Check aisles, rows, and seats prior to the house opening to ensure cleanliness.  Alert Supervisor of any issues prior to opening.

• Check designated area to be sure all emergency exit pathways are clear and accessible prior to opening. Alert Supervisor prior with any concerns.

• Welcome guests to the MSG Chicago Theatre with a smile and friendly demeanor.

• Scan patron’s tickets report any invalid tickets to a Supervisor and assist patrons to their seats efficiently and professionally while answering questions and concerns.

• Assist third party vendors with any necessary set-up prior to ingress.

• Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.

• Turn in any Lost and Found items to the Supervisor immediately.

• Communicate any building deficiencies, security concerns, or safety issues to a Supervisor.

• Ensure that event rules and policies are being adhered to as they pertain to a show.

• Assist other departments as needed.

What do you need to succeed?

• Previous Usher, Ticket Tacker or Guest Relations experience preferred.

• Strong communication and customer service skills.

• Ability to work with large crowds.

• Must be able to tolerate and work in a loud, fast paced environment.

• General computer and email proficiency are required

• Maintain a professional manner, presence, and appearance always while on premises/duty.

• All candidates must be available to work 75% of the monthly show schedule (No guarantee of minimum hours).

• Must be comfortable with heights (working on high floor) and navigating steep steps and inclines.

• Must be willing to rotate to various positions within a shift.

Special Requirements

• Must be receptive to working outside in inclement weather and extreme temperatures.

• Ability to lift up to 25 pounds.

• Ability to stand and move about the theatre throughout the duration of the shift.

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Hourly Pay Range
$17.50—$17.50 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.