User Support specialist

Confidential

Warsaw, Mazowieckie, Poland permanent

Posted: May 7, 2026

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Quick Summary

User Support specialist at FRONTEX, responsible for providing high-quality end-user support and digital workplace services at the Frontex Headquarters.

Required Skills

Customer Service Technical Assistance Incident Management Service Management Microsoft 365 Identity Management ServiceNow Communication Problem Solving Documentation

Job Description

User Support specialist at FRONTEX

Frontex the European Border and Coast Guard Agency – is looking for User Support Specialists to reinforce the ICT Service Desk team at its Headquarters.

Project Description

The project supports the operational and administrative activities of Frontex through the delivery of high-quality end-user support and digital workplace services at the Frontex Headquarters. The service focuses on ensuring business continuity and user productivity by providing technical assistance related to workstations, operating systems, identity and access management, networking, M365 cloud services, and IT service management processes.

The environment includes modern digital workplace technologies, enterprise IT infrastructures, and ITIL-driven support operations. Consultants are expected to handle both routine and complex incidents and requests while maintaining a strong customer-oriented approach and contributing to continuous improvement initiatives.

The assignment is delivered fully on-site within an international and multicultural environment requiring excellent communication skills, autonomy, professionalism, and a high level of service quality.

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