User Review Team Lead

Confidential

Amsterdam, Noord-Holland, Netherlands permanent

Posted: April 8, 2026

Job Description

As our User Review Team Lead, you will help create a secure and seamless banking experience for our users. You will be the watchful guardian of user trust - identifying and removing bad actors while ensuring that our users can confidently run their personal and business accounts without threats from fraudsters. You will play a critical role in safeguarding the reputation of both our users and our platform 🚀

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Take ownership:

As our User Review Team Lead, you’ll take the helm of high-stakes processes and lead your team to deliver unfaltering protection for our users through:

• High-Speed Enhanced Due Diligence (EDD): You’ll handle the most intricate and high-risk cases and ensure your team resolves cases within the specified Average Handling Time

• Backlog-Free Continuous Reviews: You’ll ensure timely periodic and event-driven re-reviews to decrease waiting times

• Uncompromising Quality & Accuracy: You will maintain a robust, risk-based decision-making approach that achieves and consistently sustains a high Quality Score

• Process Automation and Innovation: You’ll identify delays, shortcomings, and inefficiencies in the EDD framework and propose AI-driven and data-backed improvements to streamline processes and enhance compliance

• Team Collaboration: Engage cross-functionally with engineering, audit, and compliance teams to design and implement lasting solutions that align with compliance frameworks and stay ahead of regulatory demands

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