User Research Coordinator (Bangkok Based,6-month contract)

About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.

The Opportunity:

The UX Research Team strives to understand traveler needs and behaviors to provide an exceptional user experience on Agoda. To that end, we use a variety of different methods, including surveys, usability tests, and 1:1 interviews.

We’re looking for an excellent communicator who is knowledgeable about research to join our team. As a User Research Coordinator, you will help support research from beginning to end, including participant recruitment, user interviews, survey design, and data analysis.

In this Role, you'll get to:

• Help recruit participants by working with external vendors and internal data teams

• Help design studies to uncover user needs and measure perceptions, attitudes, and behavioral intentions

• Help execute end-to-end primary research using a variety of different methods

• Help triangulate research findings by pulling and combining different data sources (e.g., interviews, surveys, behavioral logs)

• Work independently and autonomously in executing tasks

• Work cross-functionally with design, product, content, and marketing teams

• Communicate results and help inform product development

What you'll Need to Succeed:

• Bachelor’s degree in Psychology, Sociology, Human-Computer Interaction, Statistics, Communication, Information Science, Media Studies, Computer Science, Economics, or a related field

• Knowledge of basic qualitative and quantitative methods such as 1:1 interviews, usability tests, and surveys

• Effectively prioritize and manage multiple research projects in fast-paced settings

• Interest in executing hands-on, primary research

• Interest in learning new methods and tools

• Speak and write fluently in English

It's Great if you have:

• Experience with survey design and response effects

• Experience with online survey platforms (e.g., Qualtrics, Alchemer)

• Experience with content management systems (e.g., Mailchimp)

• Experience with travel products, user-centered design, or product development

• Experience coding in SQL, R, Python, or equivalent

• Understand statistical analysis methods such as t-tests, chi-square tests, linear regressions, and ANOVA

#Bangkok #Thailand

Discover more about working at Agoda

• Agoda Careers https://careersatagoda.com

• Facebook https://www.facebook.com/agodacareers/

• LinkedIn https://www.linkedin.com/company/agoda

• YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.