User Operations Specialist (Full-time/Intern) - Shanghai 用户运营专家(全职/实习) - 上海

We are looking for empathetic and user-oriented experts to serve as the bridge between users and the Flowith product. You will engage deeply with Flowith global communities to foster daily community engagement, ensure user success, and build product feedback loops, helping Flowith scale its product philosophy worldwide.

Key Responsibilities

• Community Operations: Actively participate daily in Discord and other user communities. Guide constructive discussions and encourage knowledge sharing and case demonstrations.
• Globs User Support: Provide timely and professional user support via email and community channels.
• User Feedback & Experience Optimization: Systematically collect and analyze user feedback, translating insights into actionable product improvements.
• Product Guide: Assist in building and maintaining FAQs, tutorials, and onboarding documentation.
• Community activities: Support planning and organizing global and local community events to improve engagement and retention.

职责： 你将编织连接用户与产品的纽带。作为 Flowith 的用户运营专家，你不仅是解决问题的协作者，更是社区氛围的引导者。你将深入海内外社区，倾听声音，协助用户构建思维链，并推动 Flowith 的产品理念在全球范围内的传播。

工作内容：

• 社区深度运营：深度参与 Discord 等用户社群讨论，引导积极的交流氛围，促进社区内的知识分享与 Case 展示。
• 全球用户支持：通过邮件等渠道，为全球用户提供及时、专业的技术支持，解决使用中的疑难杂症。
• 用户反馈与体验优化：系统性收集用户反馈，深入挖掘需求，与产品团队密切合作，将一线声音转化为产品迭代的动力。
• 知识库建设：协助完善产品 FAQ、教程文档及 Flowith 示例文档，帮助用户更快上手产品。
• 活动策划：参与设计海内外社群活动，提升用户活跃度与留存率，增强用户对品牌的归属感。

Requirements:
• You enjoy helping people and can explain complex things in simple ways.

• Strong interest in AI products, SaaS, or other Internet platforms.
• Excellent communication skills in both Chinese and English; English as a working language is a strong plus.
• High empathy, service mindset; highly detail-oriented and sensitive to user emotions and needs.
• Familiar with community platforms (Discord, Reddit, or similar platforms preferred).
• Familiarity with Flowith’s core product features (Agent Neo, Canvas interaction) is a plus.

需要你：

• 对 AI 产品、SaaS 或互联网运营有浓厚兴趣。
• 优秀的沟通能力（中英文），能以清晰、友好且耐心的方式与全球用户交流，英语可作为工作语言者优先。
• 极强的同理心与服务意识，注重细节，能敏锐捕捉用户情绪与需求。
• 熟悉主流社区平台，有 Discord、Reddit 或国内社群运营经验者优先。
• 熟悉 Flowith 的核心功能（如 Neo、画布交互）是巨大的加分项。

Benefits:
• Workspace & Lifestyle:
• Pet-Friendly Policy: Bring your furry friends to work (we have resident cat & dog: an Orange tabby and a Golden Terrier Mix).
• Island Hackathons: Periodic team retreats to nearby islands for innovative coding sessions and team building
• Tech Community Events: Regular participation in global tech meetups and innovation showcases
• Dynamic Office Environment: Spaces that transform from productive workplaces by day to social hubs with bar and gaming areas by night
• Refreshments: Complimentary snacks and drinks
• Unlimited AI Tools: Free access to Flowith and other cutting-edge AI applications
• Wellness Program: Free Gym in Shanghai Office

• Work Arrangements
• Flexible Hours: Start your workday between 10AM-1PM with an 8-hour workday within a 5-day week (or customize your working hours to match your productivity peaks)
• Remote Work Options: Hybrid work model with flexibility to work from home

• Comprehensive Benefits Package
• Competitive Compensation: Industry-leading salary structure (base + options package)
• Premium Health Coverage: Comprehensive medical coverage
• Professional Growth: Dedicated budget for conferences, courses, and certifications