User Experience (UX) Design Specialist

Job Posting

Job Title /

User Experience (UX) Design Specialist

Titre du poste

Location /

Toronto - Unilingual

Région

Job ID /

19397

Full or Part Time /

Numéro de poste

Full-Time

Temps plein ou partiel

Date Opened /

12/05/2025

Regular Shift /
Date de début

Regular Shift

Quart de jour

Date Closed /

12/22/2025

Date de clôture

Reg or Temp /

Temporary

Régulier/temporaire

About the Workplace Safety and Insurance Board (WSIB)

We’re here to help. When an injury or illness happens on the job, we move quickly to provide wage-loss benefits, medical coverage and support to help people get back to work. Funded by businesses, we also provide no-fault collective liability insurance and access to industry-specific health and safety information. We are one of the largest insurance organizations in North America covering over five million people in more than 300,000 workplaces across Ontario. For more information, visit wsib.ca.

At the WSIB, you’ll have the opportunity to:

explore many career paths and follow your passion
continuously learn and grow professionally
be recognized for the great work you do
participate in programs that support your health and wellbeing

You’ll also receive a competitive salary and may be eligible to participate in our health and dental plan.

Salary From: $97,184.05

This is a temporary opportunity for up to 12 months (day shift)

Job Summary

The User Experience (UX) Design Specialist will drive and coordinate a User Experience Design vision and strategy for the WSIB. Realizing this will require emphasis on building UX/UI alignment across teams, expanding and enhancing the WSIB design system to improve digital adoption, and elevating the UX practice through coaching, mentorship, and community-building.

This role will collaborate with the Customer Experience and Digital leadership, Digital Product Managers, Design Researchers, partner stakeholders and delivery teams to ensure consistency in feature and component implementation while fostering a strong UX culture through relationships, education and strategy.

Major Duties & Responsibilities

1. UX/UI Alignment & Design System Implementation

Create and maintain UX/UI strategy and principles for designers and researchers to strategically guide design decision standards and approaches
Lead the adoption and improvement of the organization's Digital Design System, ensuring consistency across digital products
Build and execute a design system framework to identify, plan and incorporate existing and new design components, features and flows; work collaboratively with Digital, Accessibility, Communications and business team partners to build customer-centric design elements
Lead efforts with IT partners to standardize component development via Design Tokens and ensure alignment to WSIB design, accessibility and brand standards
Collaborate with UX designers, developers, and product teams to standardize UX/UI patterns and best practices
Define and implement governance processes to maintain and evolve the Design System effectively
Assess and evaluate digital procurements that intersect with front-end digital design implementations to ensure alignment and consistency with WSIB UX practices

2. Supporting Feature & Component Implementation

Work closely with delivery teams to ensure UX consistency across multiple projects and products.
Collaborate with developers and designers to oversee the implementation of reusable components and design patterns.
Address UX challenges by facilitating discussions and recommending solutions that align with business and user needs.

3. Coaching, Mentorship & UX Practice Development

Provide guidance and mentorship to UX designers, helping them refine their skills and approaches.
Advocate for user-centered design methodologies and foster a culture of continuous learning within the UX team.
Establish best practices and frameworks for improving UX research, prototyping, and usability testing.

4. Collaborating on Digital Product & Roadmap Strategy

Partner with Digital Product Managers to align UX strategy with business goals and product roadmaps
Provide UX insights and recommendations to prioritize feature development based on user needs and research.
Support planning and reallocation of UX Analyst capacity and resourcing
Ensure UX is embedded in the product development lifecycle from discovery to delivery.

5.Building a UX Community of Practice

Create and lead a UX Community of Practice to connect internal and external designers.
Organize workshops, knowledge-sharing sessions, and peer review activities to strengthen UX collaboration.
Advocate for accessibility and inclusive design principles within the organization and external networks.

6. UX Design & Strategy Education

Educate stakeholders across the organization on the value of UX design and strategy.
Develop and deliver training sessions, presentations, and resources on UX principles, methodologies, and tools.
Advocate for data-driven decision-making using user research, analytics, and testing.

7. Perform other duties as assigned or required

Job Requirements

1. Education

University completion at undergraduate level with a specialty focus in Computer Science or Communications or Human Factors or Graphic/Industrial/Service Design.
2. Experience
Five years prior experience in user experience/user interface design, web design and creation and management of design systems.

Our commitment to equity, diversity and inclusion

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

We value and celebrate diversity and are committed to creating inclusive experiences for both our employees and prospective employees. We invite all interested individuals to apply. If you require accommodations in order to apply to this position please contact [email protected]. If you are invited to participate in the interview or assessment process, you can advise our Recruiter of your accommodation needs at that time.

Please visit our EDI Vision to learn more about what actions WSIB are taking to advance our commitment to equity, diversity and inclusion and to support all employees participating and contributing to their full potential

Disclosing conflicts of interest

As public servants, employees at the WSIB have a responsibility to act in an ethical way at all times to create a respectful workplace and maintain public trust. Job applicants are required to disclose any circumstance that could result in a real, potential or perceived conflict of interest. A conflict of interest is any situation where your private interests may impair or be perceived to impair the decisions you make in your official capacity. This may include: political activity, directorship, other outside employment and certain personal relationships (e.g. with current WSIB employees, customers and/or stakeholders). If you have any questions about conflict of interest obligations and/or how to make a disclosure, please contact the Talent Acquisition Centre at [email protected].

Privacy information

We collect personal information from your resume, application, cover letter and references under the authority of the Workplace Safety and Insurance Act, 1997. The Talent Acquisition Centre and WSIB hiring parties will used this information to assess/validate your qualifications, determine if you meet the requirements of vacant positions and/or gather information relevant for recruitment purposes. If you have questions or concerns regarding the collection and use of your personal information, please contact the WSIB’s Privacy Office at [email protected]. The Privacy Office cannot provide information about the status of your application.

As a precondition of employment, the WSIB requires that prospective candidates undergo a criminal records name check any time before or after they are hired.

To apply for this position, please submit your application by the closing date.

This role requires the successful applicant to commit to an in-office work arrangement up to 5 days a week beginning in 2026.