User Experience Specialist – ServiceNow

Who will you be working with? 

You will work closely with ServiceNow developers, business analysts, and stakeholders to design and optimize self-service portals and service catalogs. This role collaborates with IT, HR, and business teams to ensure seamless user experience and alignment with enterprise standards. 

 

How will you make a difference? 

As a User Experience Specialist – ServiceNow, you will combine user-centered design principles with technical knowledge of ServiceNow to deliver intuitive, engaging, and efficient digital experiences for employees. You will lead portal design, usability testing, and iterative improvements to enhance self-service capabilities. 

 

Key Responsibilities: 

• Conduct user interviews, usability testing, and feedback sessions to understand pain points and validate design decisions. 

• Create and enhance self-service portals ensuring accessibility, responsiveness, and alignment with brand guidelines. 

• Redesign and structure service catalogs to improve discoverability and efficiency. 

• Develop wireframes, mockups, and interactive prototypes using industry-standard tools. 

• Work closely with ServiceNow developers and stakeholders to translate business requirements into intuitive designs. 

• Ensure compliance with accessibility standards and best practices for enterprise UX. 

• Monitor portal performance and user satisfaction, implementing iterative improvements based on analytics and feedback. 

 

What do we want to know about you? 

Required: 

• Bachelor’s degree in User Experience Design, Human-Computer Interaction, Computer Science, or related field. 

• 3+ years of experience in UX design with a focus on enterprise platforms. 

• Hands-on experience with ServiceNow Self-Service Portal and Service Catalog configuration. 

• Familiarity with ServiceNow widgets, theming, and portal configuration. 

• Proficiency in design tools and basic understanding of HTML/CSS. 

• Excellent problem-solving and communication skills; ability to work cross-functionally. 

Preferred: 

• Master’s degree in UX Design or related discipline. 

• Certifications in ServiceNow or UX design. 

• Experience with accessibility compliance and enterprise UX best practices. 

 

What will your typical day look like? 

Design and optimize ServiceNow portals and catalogs, conduct usability testing, collaborate with developers and stakeholders, and monitor performance metrics to ensure continuous improvement. 

 

Work Environment 

Work is predominately performed in an office environment and requires the ability to operate standard office equipment. Ability to be in a seated position for long periods of time. 

 

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

 

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we’ve got you.