User Experience Research Intern

About us:

TymeX is the technological and operational arm of a larger entity called TymeGroup. We research, design, and develop software for our business units based in South Africa, Philippines and APAC in the fin-tech world.

We currently have a bank license in South Africa, the Philippines, Indonesia and expanding fast in Vietnam. Our design team is behind the award-winning GoTyme Bank App and Kiosk.

The Role:
We’re looking for a hardworking and enthusiastic UX Research Intern to join our team in Vietnam, with opportunities to travel abroad. This role will give hands-on experience in conducting quantitative studies and research operations tasks.

Key Responsibilities:

• Support both quantitative and qualitative UX research across the full research lifecycle, from planning to synthesis.

• Assist in designing and running quantitative studies, including writing questionnaires, setting up survey logic, programming surveys, and monitoring data quality.

• Support qualitative research activities such as note-taking, transcription review, tagging, and assisting in synthesis of interviews or usability tests.

• Help clean, structure, and analyze research data (quant and qual), translating raw inputs into clear, actionable insights.

• Contribute to building and maintaining research repositories, ensuring insights, reports, and datasets are well-organized, searchable, and reusable.

• Leverage AI tools (e.g., Claude, transcription tools, text analysis) to streamline research workflows, including summarization, coding, and insight generation — while critically evaluating output quality.
• Experiment with and improve internal research workflows by integrating AI where appropriate (e.g., speeding up synthesis, survey analysis, or documentation).
• Observe and collaborate with experienced researchers, participating in research planning, discussions, and critiques.

Requirements:
• A portfolio or academic project demonstrating end-to-end research experience (planning, execution, and synthesis), including both qualitative and/or quantitative methods.
• Bachelor’s degree (or currently pursuing) in Statistics, Sociology, Psychology, Communications Research, HCI, or related fields.
• Foundational understanding of research methods, including survey design and at least one qualitative method (e.g., interviews, usability testing).
• Familiarity with tools such as Excel or Google Sheets, and survey platforms (e.g., Google Forms, SurveyMonkey, Maze).
• Experience using AI tools (e.g., Claude, ChatGPT, transcription or analysis tools) to support research workflows.
• Strong attention to detail, especially when working with data, survey logic, or qualitative notes.

Benefits:
• Up to six (6) months contract.

• Hybrid working model with part office, part remote flexibility.

• The candidate should be based in Vietnam or the Philippines

• Career development opportunities and continuous learning.

• Collaborative and supportive work environment.

• Competitive salary and benefits package.

• Opportunities for international travel for training and work purposes.

• Access to paid seminars, conferences, and courses for ongoing professional development.