User Experience for LATAM

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we are building a Center of Excellence in Digital, Customer Experience and Innovation to accelerate the transformation of our business across LATAM region. We are looking for professionals who want to generate real impact by combining strategy, data, technology and execution to enhance customer experience, drive operational efficiency and unlock new growth opportunities. If you are motivated by working in multicultural, fast-paced and results-oriented environments, this is your opportunity to be part of a transformation with tangible impact on the healthcare ecosystem.

The User Experience Analyst design intuitive, efficient and user centric experiences for digital products across LATAM, including B2B/B2C portals, e procurement flows, self service tools, Salesforce interfaces and AI enabled solutions. This role combines field research, UX strategy, interaction design and close collaboration with Product, Digital, CX and business teams to ensure that digital solutions truly reflect customer and user needs across the region. The role will be working in a Flex Work model either in Bogotá, Colombia; Buenos Aires, Argentina or Sao Paolo, Brazil.

Responsibilities may include the following and other duties may be assigned:

• Conduct user research (interviews, shadowing, surveys, usability tests) with internal and external users (sales, customer service, distributors, hospitals, clinics, etc.)
• Map user journeys, personas, pain points and context of use across LATAM markets
• Partner with Product Managers, Product Owners, CX and Digital teams to understand business goals and constraints
• Design end‑to‑end flows, wireframes, interaction models and prototypes for digital products (portals, dashboards, forms, workflows, self‑service, AI interactions)
• Ensure experiences are simple, intuitive, accessible and consistent with Medtronic design standards
• Create and maintain design documentation (journey maps, IA, flows, components, guidelines).
• Work side‑by‑side with Product, Engineering, CX and Data teams in Agile squads, supporting discovery and delivery
• Validate designs through usability testing, A/B testing, pilots and field feedback, iterating as needed
• Support UX reviews and design critiques, bringing a user‑centric perspective to discussions.
• Design Systems & Standards
• Contribute to design systems and UI component libraries, ensuring consistency across products and countries
• Advocate for UX and accessibility best practices, especially considering healthcare context and diverse LATAM user base
• Design user experiences for AI‑enabled features (chatbots, GenAI assistants, smart recommendations, automated flows) ensuring clarity, trust and transparency
• Work on UX for digital channels such as B2B/B2C portals, e‑commerce journeys, quotation flows and e‑procurement interfaces

Required Knowledge and Experience:

• Bachelor’s degree
• Fluent in English level
• Three years as User Experience Designer / Product Designer for complex digital products
• Proficiency in design tools (Figma or equivalent)
• Ability to create flows, wireframes, and low- and high-fidelity prototypes
• Basic understanding of AI / chatbots / digital assistants from a UX perspective (how to design clear and reliable interactions)
• Portfolio demonstrating B2B and/or internal systems (portals, CRMs, dashboards, tools)
• Strong skills in user research, interaction design, prototyping and usability testing
• Experience working in Agile squads with Product Managers, POs and developers
• Experience with design tools (Figma, Sketch, Adobe XD ou similares).
• Experience designing for multi‑country or multicultural contexts and Spanish is advantageous

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here