User Experience Designer

ConnectWise is an industry and Global leading software company with over 3,000 colleagues in North America, EMEA and APAC. As a community-driven software company dedicated to the success of technology solution providers, our suite helps over 45,000 of our partners manage their businesses better, sell more efficiently, automate service delivery, and remotely control technology so they can consistently deliver amazing customer experiences.

Our company is powered by our connections, our colleagues, and our community. And, we accept all kinds.

Game-changers, innovators, culture-lovers—and humankind.

We invite discovery and debate. We recognize key moments as milestones.

We see you and value you for your unique contributions. Our inclusive, positive culture lays the foundation to ensure every colleague is valued for their perspectives and skills, giving you the choice of how YOU make a difference.

Curious? Read this opportunity to learn how YOU can make a difference at ConnectWise!

General Summary

The UX Designer is an individual contributor responsible for delivering quality design work for features and projects while developing design expertise and impact. This role handles standard design projects independently, collaborates with product and engineering teams, and contributes to team design quality. The UX Designer works with guidance on complex problems, learns from senior team members, and grows capabilities across design disciplines. This role requires solid design skills, effective collaboration, and the ability to balance user needs with project constraints.

Essential Duties & Responsibilities

• Delivers quality design work for features and projects with appropriate guidance

• Handles standard design projects independently from concept through implementation

• Creates interaction designs, information architectures, and visual designs aligned with product goals

• Collaborates with product managers and engineers throughout the design and development process

• Conducts user research with guidance and applies insights to design decisions

• Uses design system components correctly and maintains design consistency

• Creates wireframes, prototypes, and high-fidelity designs to communicate design intent

• Conducts usability testing and iterates designs based on feedback

• Participates in design reviews, providing and receiving constructive feedback

• Represents user needs in project planning and feature discussions

• Presents design work clearly to the team and stakeholders

• Stays current with design patterns, tools, and best practices

• Documents design decisions and rationale appropriately

• Responds to feedback constructively and incorporates it into designs

• Contributes ideas to improve team processes and practices

Knowledge, Skills, and/or Abilities Required

• Solid competency across UX design disciplines, including ideation, interaction design, information architecture, visual design, and validation with the ability to handle standard projects independently

• Developing strategic thinking with an understanding of how design work connects to product goals

• Understanding of user needs and project constraints with the ability to create designs that balance both

• Experience using design systems and creating consistent designs following established patterns

• Capability in conducting basic research, reviewing data, and applying insights to design decisions

• Ability to collaborate effectively with product and engineering teams on project execution

• Clear communication skills with the ability to present work and explain design decisions

• Openness to feedback and mentorship from senior designers

• Competent use of design tools with organized workflows

• Ability to work independently on standard projects with guidance on complex problems

• Demonstrated commitment to quality and user-centered design

• Good collaboration skills, adaptability, and willingness to learn

Educational/Vocational/Previous Experience Recommendations

• Bachelor’s degree in Design, HCI, or related field

• 3+ years of experience in UX design with a portfolio demonstrating solid skills

• Demonstrated competency in core design disciplines

• Experience delivering design work through the full project lifecycle

• Track record of effective collaboration with product and engineering teams

• Familiarity with design systems and modern design tools

• Understanding of user research methods and usability testing

Working Conditions

• Hybrid / Office, depending on location, with regular presence for team collaboration

• Minimal travel, occasional team meetings

• Mid-level IC position requiring good judgment and effective collaboration

ConnectWise is an Equal Opportunity Employer, dedicated to building a diverse and inclusive workforce and providing a workplace free from discrimination and harassment. ConnectWise provides equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, religion, age, sex (including pregnancy), sexual orientation, gender, gender identity or expression, ancestry, national origin, citizenship status, physical or mental disability, genetic information, military/veteran status, marital status, familial or parental status, or any other characteristic or status protected by applicable federal, state and local laws.

The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. Other duties may be assigned as needed. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job and/or to receive other benefits and privileges of employment. If you need a reasonable accommodation for any part of the application and hiring process, please contact us at [email protected] or 1-800-671-6898.