User Documentation and Training Specialist

Discuss with stakeholders what they want to do and what can be achieved

Producing/maintaining training material (wiki pages, collaborative site pages, etc.)

Writing IS on-line help

Configuring and testing the system for the training scenarios to be used

Clarify user expectations of course content and system behaviour

Organising training/coaching sessions

Give training / coaching (users and support services)

Provide guidance using social networks

Support users in the review process of the documentation

Ensure proper follow-up via IMT

QA review of training material to ensure the defined standards and procedures are been followed.

Ensure that the material produced meets the training scope defined and reflects the agreed release of the tool

Prepare Storyboards

Creation of videos in order to explain the use of software to users

Review of training material specifically videos with audio recordings

Design graphics that can be updated and reused when needed

Production of audio scripts

Should be prepared to record own voice for video and/or appear in videos

Create and maintain templates and standards and processes

Publish material, while adhering to the publication standards and privacy standards

LEVEL OF STUDIES:

Bachelor or Masters Degree

KNOWLEDGE AND SKILLS:

Very good knowledge of building training material

Coaching experience

Proficient understanding of instructional design theories methodologies and best practices, including interactive online teaching methods

Proven ability to collaborate with team members to execute a shared project plan and meet deadlines

Ability to apply high quality standards

Very good communication skills with technical and non-technical audiences

Analysis and problem solving skills

Capability to write clear and structured documents

Ability to participate in technical meetings

Knowledge of ICT infrastructure technologies used in the Commission especially MS Outlook, MS Teams, MS Word, Firefox or Chrome or Edge, Windows 10.

Knowledge of Atlassian Confluence and Jira would be an asset.

SPECIFIC EXPERTISE:

Work experience in online education or training, preferably designing and implementing professional education products

Instructional design theories methodologies and best practices, including interactive online teaching methods content

Level: Senior

Delivery mode : Near Site (Brussels)