[US] Subscriber Success Operations Intern

Subscriber Success Operations Intern
Full Time - Hybrid
Cincinnati, OH

Innovate with Benchmark Gensuite as a Subscriber Success Operations Intern

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world better for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives. 

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly recognize and reward excellent performers. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite… 

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Job Overview

We are seeking a highly analytical and detail-oriented Subscriber Success Operations Intern to join our team for a 10–12 week summer internship, with the potential to continue part-time thereafter. This role is ideal for students interested in the intersection of data analytics, customer success strategy, and AI-driven insights within a SaaS environment.

As a Subscriber Success Operations Intern, you will support initiatives that enhance how we monitor customer health, identify risks, and drive proactive engagement across our subscriber base. You will work closely with Customer Success, Account Management, and Operations teams to analyze data, improve processes, and contribute to scalable strategies that drive customer retention and growth.

The ideal candidate has a strong analytical mindset, is comfortable working with data, and is eager to apply emerging technologies—such as AI—to real-world business challenges.

Key Responsibilities

Support the development and refinement of customer health scorecards to monitor engagement, satisfaction, and risk signals

Analyze customer data to generate actionable account insights and identify trends impacting retention and growth

Assist in building and improving reporting dashboards and recurring performance metrics

Contribute to AI-driven risk tracking initiatives, helping identify at-risk accounts and recommend proactive actions

Help standardize and document customer success processes to improve scalability and consistency

Collaborate with cross-functional teams (Customer Success, Product, Operations) to support strategic initiatives

Conduct data validation and ensure accuracy and integrity across reporting systems

Prepare insights, summaries, and presentations for internal stakeholders

Qualifications

Currently pursuing a Bachelor’s degree in Data Analytics, Business Analytics, Information Systems, or a related field

Strong analytical and problem-solving skills with attention to detail

Experience or coursework in data analysis, reporting, or business intelligence tools

Familiarity or interest in AI, machine learning, or data-driven decision-making

Proficiency in Microsoft Excel (required); experience with tools like Power BI, Tableau, or similar is a plus

Strong communication skills, with the ability to translate data into insights

Ability to manage multiple tasks and work in a fast-paced environment

Interest in SaaS business models and customer success strategy preferred

Internship Details

Duration: 10–12 weeks (Summer Internship)

Weekly Hours: 25–40 hours per week

Potential for part-time continuation following the internship

What You’ll Gain

Hands-on experience with customer success operations and analytics in a SaaS company

Exposure to AI-driven strategies for customer retention and risk management

Opportunity to work on real datasets and influence decision-making processes

Cross-functional collaboration and mentorship from experienced professionals

Questions about the position? Please contact our HR Team, at [email protected].

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