[US] Strategic Subscriber Collaboration Leader

Strategic Subscriber Collaboration Leader

*While the job location is listed as Cincinnati, OH, this is a remote position open to candidates across the United States who reside in the Eastern or Central time zones.
Full Time
Remote - US

Innovate with Benchmark Gensuite as a Strategic Subscriber Collaboration Leader

Everyone wants to make the world a better place. We work to make it happen. By joining Benchmark Gensuite and exploring careers in the EHS, Sustainability, and ESG Disclosure Reporting space, you’ll be helping customers throughout the business community empower informed decision-making, improve employee safety, and lessen their environmental footprint while creating a culture that values diversity, equity, and inclusion. Join us and help make the corporate world a better place for the planet and better for its employees.

Benchmark Gensuite jobs play a crucial role in helping develop our unified EHS, Sustainability, and ESG digital transformation software solutions that enable cross-functional performance excellence, enhance businesses’ sustainability efforts, and help them achieve their ESG goals. With our incredible global team, the collaborative spirit of our subscribers and partners, and the continuous innovation in exciting new technologies like Artificial Intelligence, Machine Learning, and IoT, a career at Benchmark Gensuite means you will continuously use and evolve your skills to develop fresh ideas and initiatives. 

Benchmark Gensuite Benefits

At Benchmark Gensuite, your hard work is rewarded. We offer annual bonus programs, regular team-building events, and off-cycle reviews to promptly recognize and reward excellent performers. With engaging team activities including happy hours and exciting virtual events, we actively encourage our teams to connect and build a strong, supportive, and fun rapport! Our Benchmark Gensuite Team Member Networks, like the Respect for Diversity Group and the Sustainability Group, offer a safe and supportive space, bringing together team members who share a common identity and empowering them to voice their ideas and initiate action. Explore Benchmark Gensuite job openings and come join us as we combine our collective creativity and passion to meet and exceed the expectations of our customers.

About Benchmark Gensuite… 

Benchmark Gensuite® enables companies to implement robust, cross-functional digital systems for EHS, Sustainability, and ESG Reporting through a unified digital platform—locally, globally, and across diverse operating profiles.
With intuitive, best-practice-based process functionality, flexible configurations, and powerful extensions, the Benchmark Gensuite® platform has helped companies worldwide manage their EHS, Sustainability; Quality; Operational Risk and Compliance; Product Stewardship, and Supply Chain Risks for over two decades; and now organically integrated with cutting-edge ESG disclosure reporting and management solutions. Join over 3 million users that trust Benchmark Gensuite® with their software system needs and benefit from rapid deployment and adoption, immediate return on investment (ROI), service excellence, and collaborative innovation.

Position Overview

We are seeking a Strategic Subscriber Collaboration Leader to join our team. This is a unique opportunity to build and lead a function dedicated to orchestrating our most critical and complex new subscriber launches and strategic partnerships.

This person will play a pivotal role in guiding high-impact new subscriber launches (NSL) and strategic transitions by providing clear ownership, executive-level coordination, and disciplined execution from planning through stabilization.

In this role, you will serve as a strategic orchestrator and execution leader, ensuring seamless coordination across multiple teams and functions during high-impact customer engagements. You'll own the success of new subscriber launches from planning through stabilization, driving alignment, accountability, and exceptional outcomes for our most important relationships.

This is a highly visible, influence-driven role for a leader who thrives in ambiguity, brings structure to complexity, and partners seamlessly across teams to deliver confident, outcomes-focused, subscriber experiences.

Key Responsibilities

Strategic Leadership & Execution

Lead end-to-end new subscriber launches and at-risk transitions, serving as the primary point of continuity and accountability

Establish clear ownership, milestones, and success metrics across the subscriber lifecycle from planning through stabilization

Develop and execute comprehensive launch strategies that align business objectives with customer success outcomes

Establish clear ownership structures, timelines, and success metrics across all launch phases

Identify and mitigate risks early, escalating issues and implementing solutions proactively

Cross-Functional Collaboration

Partner closely with Account Management, Expansion, Revenue & Growth, Fulfillment & Delivery, and Product teams to ensure coordinated execution

Lead cross-functional alignment meetings, driving consensus on priorities, dependencies, and accountability

Break down silos and facilitate communication between teams to ensure nothing falls through the cracks

Support and enable existing team structures rather than replacing them, complement and enhance current capabilities

Executive Engagement & Stakeholder Management

Manage executive-level relationships and communications with strategic/priority subscribers

Prepare and deliver executive briefings, status updates, and business reviews

Escalate critical issues appropriately and recommend strategic solutions

Serve as a trusted advisor to leadership on complex customer situations

Program Management & Accountability

Establish and track key performance indicators (KPIs) and success metrics for each launch

Maintain detailed project plans, timelines, and dependency maps

Ensure accountability through clear ownership assignments and regular progress monitoring

Document lessons learned and best practices to continuously improve launch processes

Continuity & Stabilization

Provide consistent leadership through critical transition points and key milestones

Ensure smooth handoffs between launch and steady-state operations

Monitor post-launch performance and support stabilization efforts

Build long-term strategic relationships with key subscribers

Qualifications

7+ years of experience in customer success, account management, program management, or related roles with demonstrated expertise in managing complex, high-stakes engagements.

Experience in EHS, ESG, or operational risk management industries.

Strong cross-functional leadership experience with ability to influence and align teams without direct authority.

Outstanding organizational and project management skills with ability to manage multiple complex initiatives simultaneously.

Domain expertise in B2B enterprise customer engagement, SaaS operations, or similar environments.

Background in customer lifecycle management or customer success operations.

Familiarity with CRM systems, project management tools, and business analytics platforms.

Experience in a matrix organization or complex organizational structure.

What We're Looking For…

We're seeking domain experts who are passionate about:

Leading transformational customer engagements and new subscriber launches.

Building and optimizing processes that scale.

Solving complex, cross-organizational challenges.

Driving measurable business impact through strategic collaboration.

Developing and mentoring high-performing teams.

Questions about the position? Please contact our HR Team, at [email protected].

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