US Payroll & Benefits Specialist

Employment Type: Full-Time, Fully Remote

Work Schedule: Monday–Friday, 9:00 AM – 6:00 PM EST

Salary: $1200-$1400 USD/month

Role Overview

We are seeking a highly organized, analytical, and service-oriented Payroll & Benefits Specialist to join our Remote Offshore People Team. This role is responsible for processing U.S. payroll, administering employee benefits, and serving as a frontline, customer-facing resource for employee inquiries.

This position is call-center centric and requires excellent English communication skills, strong system knowledge, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is proactive, detail-oriented, and thrives in a collaborative, global team setting.

Key Responsibilities

Payroll Administration (U.S. Payroll Focus)

• Process accurate and timely U.S. payroll using ADP Workforce Now
• Review payroll data for accuracy, including hours, earnings, deductions, and taxes
• Assist with payroll audits, reconciliations, and error resolution
• Process payroll adjustments, off-cycle payrolls, and corrections as needed
• Maintain payroll records in compliance with confidentiality and data protection standards
• Support compliance with federal, state, and local payroll regulations

Benefits Administration

• Support administration of employee benefits programs, including medical, dental, vision, life insurance, and retirement plans
• Assist with new hire enrollments, qualifying life events, terminations, and open enrollment activities
• Respond to employee benefits inquiries with clarity and professionalism
• Partner with internal teams and vendors to resolve benefits-related issues

Employee Support & Call Handling (Customer-Facing)

• Serve as a primary point of contact for employee payroll and benefits questions
• Answer incoming calls and manage case resolution in a call-center environment
• Provide accurate, timely, and empathetic responses to employees
• Document employee interactions and resolutions thoroughly
• Escalate complex issues appropriately while maintaining ownership through resolution

Data Analysis & Reporting

• Use advanced Excel skills (e.g., pivot tables, formulas, XLOOKUP/VLOOKUP) to analyze payroll and benefits data
• Prepare reports and data summaries for internal stakeholders
• Ensure data accuracy across payroll and HR systems

Process Improvement & Team Collaboration

• Take initiative to identify inefficiencies and recommend process improvements
• Support system implementations, testing, and enhancements
• Work closely with onshore and offshore team members to meet service standards and deadlines
• Contribute positively to a collaborative, respectful, and high-performing team culture

Key Competencies for Success

• Analytical thinking and problem-solving
• Customer-first mindset
• Initiative and accountability
• Strong follow-through and ownership
• Clear, professional communication
• Adaptability in a fast-paced environment
• Team collaboration across time zones

Why This Role Matters

This role is critical to ensuring:

• Employees are paid accurately and on time
• Benefits questions are handled with care and expertise
• Administrative work does not distract leaders from culture and strategy
• Our global People Team operates with trust, efficiency, and integrity

Requirements:
Must have

• Demonstrated experience processing U.S. payroll
• Strong working knowledge of ADP Workforce Now
• Advanced proficiency in Microsoft Excel
• Excellent verbal and written English communication skills
• Experience in a call-center or high-volume employee support environment
• Strong organizational and time-management skills
• High attention to detail and accuracy
• Ability to handle confidential and sensitive information with discretion
• Reliable internet connection and ability to work EST business hours

Preferred Qualifications

• Experience supporting multi-state U.S. payroll
• Prior benefits administration experience
• Familiarity with additional HRIS or payroll systems
• Experience working with U.S.-based teams or global organizations
• Exposure to HR, payroll, accounting, or compliance-focused roles

Benefits:
• Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

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Application Process:

• As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
• Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
• Please treat this recording as you would a real interview:
• Come prepared and make sure you’re clearly visible on camera.
• Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.

• We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.