[US-DC] Senior Manager, Operations

Senior Manager Operations

SHIFT: Sunday-Wednesday-7PM-530AM

We are looking to add a Senior Operations Manager to our team! As Senior Operations
Manager, you will take a hands-on approach and deliver strategic operational leadership across
all aspects of production and fulfillment. We are searching for a visionary leader who is excited to
build something awesome and share it with the world!

You will...

● Provide cross-functional leadership from the front lines and immerse yourself in the
trenches to optimize productivity, promote growth, encourage innovation ideas, and
create an excellent culture
● Map out, drive and continuously improve the day-to-day operations in a hyper-growth
environment, effectively engaging, motivating and directing the team to ensure on-time
and accurate delivery of customer orders
● Manage dynamic and cross functional teams to better assess the daily operations of
Production, Planning and Fulfillment teams while continuously driving and delivering
results against established company criteria and key performance indicators
● Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance while
meeting operational goals and continuously improving production.
● Insure continuous improvement to safety, quality, cost, and delivery while growing and
expanding capabilities within the warehouse
● Drive a customer-focused environment committed to delivering the highest quality
product to our customers
● Analyze shift performance to identify operational opportunities, trends, and potential
cost-saving improvements
● Conduct presentations and formal training programs to enhance team communication and
employee engagement
● Continually coach, teach and develop team optics to increase core knowledge to create
better quality standards
● Be a change agent and champion a culture dedicated to driving continuous improvement
when it comes to Safety, Quality, Cost, and Delivery, while growing and expanding
capabilities that meet warehouse mandatory requirements

You are...

● Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions
and taking calculated risks
Entrepreneurial Spirit: you have vision, passion and imagination; you are not afraid to ask
‘what if’ and constantly challenge the status quo
● Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy
grinding away at issues and have a knack for delivering results in hyper-growth,
constantly changing environments
● Analytical: data is your friend; you're able to translate numbers into action and pave the
way for efficiency
● Team-oriented: you have a track record of leading cross-functional teams and cultivating
collaborative partnerships at all levels and departments of an organization

● Strategic: you recognize and resolve situations that are ambiguous or challenging and use
logic to identify alternatives, evaluate, and present approaches to solve complex
problems while thinking in terms of contingency plans
● Customer-focused: slightly obsessive-compulsive when it comes to customer experience
and strive to deliver a product that is second to none

At a minimum, you have...

● Bachelor’s degree or 5+ years managing fulfillment & production operations in food,
beverage, or perishables manufacturing or distribution
● Proven success managing teams of 200+ employees in a hyper-growth organization - our
culture is a critical part of our success, and you need to help drive it
● Comprehensive background in Production, Shipping, Receiving, and Warehousing
● Inventory control management with background in building/improving warehouse
management or inventory tracking systems (WMS implementation a plus)
● Demonstrated ability to develop policies and procedures that help mitigate inventory
discrepancies
● Effective project management skills, well-versed in Lean Manufacturing/Continuous
Improvement (Six Sigma, APICS, Kaizen certification preferred)
● Bilingual in Spanish/English strongly preferred
● Efficient Microsoft Office (Excel, Word, Power Point) and Google app (Gmail, drive,
sheets, etc.)
● Ability to work weekends, nights and holidays

You’ll get…

• Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role

• Generous PTO, including sabbatical, and parental leave of up to 16 weeks

• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment

• Tuition reimbursement for continuing education

• Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)

• Access to 7 different Employee Resource Groups (ERGs) including those for BIPOC, women, veterans, parents, and LGBTQ+

• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.