[US-DC] Director, Fulfillment

Director of Operations

Phoenix, AZ

The Director of Operations drives the culture & leads the daily activities for a high-volume pick, pack, & ship Fulfillment Center. You will work directly with our Regional Senior Director to be in charge of building out & leading the operational road map for our largest facility. Your time will be spent between managing the daily operational logistics of the fulfillment center, creating a positive workplace culture, mentoring the leadership team, and driving continuous improvement. This person will have a seat at the table and be given the opportunity to make decisions that will impact the company as a whole.

You will...

• Build & establish a strong team with a leadership pipeline; coach and develop talent within each functional area of fulfillment ( Fulfillment, Quality, Warehouse, and Shipping)

• Develop trust, credibility, effective and collaborative relationships with Hello Fresh peers and direct reports

• Be the liaison between the site operations and other functions within Headquarters, helping your team to identify the key priorities for the site

• Develop high standards for execution to meet all KPI’s & financial metrics while supporting your team in achieving daily, weekly, monthly and annual goals

• Ensure adequate communication of company goals and priorities to full Fulfillment Center team, including leading monthly meetings to engage and inspire a diverse, growing workforce

• Drive continuous improvement when it comes to Safety, Quality, Cost, and Delivery.

• Create a positive team dynamic that encourages all employees in the fulfillment center to:

• Provide timely feedback to direct/indirect reports.

• Drive positive change within the facility

• Adapt to the ever-changing business needs and ensure that the team does the same

• Actively listen and accept feedback; convey ideas and/or concerns; communicate and hold operators accountable to the HF brand, KPI’s, and culture.

You are...

• Bold: you’re adventurous, outgoing and optimistic; you’re confident making decisions and taking calculated risk

• Entrepreneurial Spirit: you have the vision, passion, and imagination; you are not afraid to ask, ‘what if’ and constantly challenge the status quo

• Versatile: you roll with the punches and don’t get overwhelmed easily; you enjoy grinding away at issues and have a knack for delivering results in hyper-growth, constantly changing environments

• Analytical: data is your friend; you're able to translate numbers into action and pave the way for efficiency

• Team-oriented: you have a track record of leading cross-functional teams and cultivating collaborative partnerships at all levels and departments of an organization

• Strategic: you recognize and resolve situations that are ambiguous or challenging and use logic to identify alternatives, evaluate, and present approaches to solving complex problems while thinking in terms of contingency plans

• Customer-focused: slightly obsessive-compulsive when it comes to customer experience and strive to deliver a product that is second to none

You have...

• 10+ years of management experience leading a fulfillment operations center; preferably in food service, food production or kitting

• Bachelor's Degree required - Master's preferred

• Ability to think strategically and communicate at the executive level, coupled with top-notch organizational skills and an attention to detail

• Familiarity with FSMA, HACCP, SQF

• APICS CPIM or CSCP certification (preferred)

• Demonstrated ability to effectively motivate, develop and manage 2000+ employees a day - our culture is a critical part of our success, and you are directly responsible for driving it

• Deep knowledge of Lean and Agile Production

• Comprehensive background in Fulfillment, Shipping, Receiving, and Warehousing

• Inventory control management with a background in building/improving warehouse management or inventory tracking systems (WMS implementation a plus)

• Excitement for working in an environment with a high level of ambiguity and change

• Interest in spending most of your time on the shop floor and working directly with all levels of staff

• Demonstrated success at delivering new product initiatives in both a large company and start-up environments

• Strong continuous improvement skills

• A customer service obsession and a willingness to do whatever it takes to satisfy customer needs

• Effective communication and are a leader for employees, direct reports, cross-functional teams and executive leadership

• Proven ability to quickly adapt to business needs

• Willing to work weekends and/or night shifts when needed

• High level of integrity and ethics

You’ll get…

• Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities

• Generous PTO and flexible attendance policy

• Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment

• Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)

• Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+

• Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.