[US-DC] Associate Director, Operations

Associate Director of Operations
Location: Irving, TX
Reports to: Director of Operations

As the Associate Director, you will be a partner to the site Director & SVP to & build the fulfillment operations. Your time will be spent between running the daily operations, as well as driving improvement measures, and operational strategy. If you're looking to make an impact, lead from the front-lines and drive change from within, this is it!

You will …

Identify problems in the fulfillment operations and drive continuous improvement strategies for the distribution center
Collaborate with the Director of Operations to develop an operations improvement road map in collaboration with SVP & other site directors
Ensure adherence to OSHA, GMP, SQF, food safety and facility compliance while meeting operational goals and continuously improving production
Drive Safety, Quality, Cost, and Delivery, while growing and expanding capabilities that meet warehouse mandatory requirements
Lead and supervise a team of managers, their supervisors and hourly associates
Share and exchange operational best practices with the (associate) directors of our other sites
Develop and deliver operational procedures for all of fulfillment and sorting processes
Drive strategic planning and forecasting ensuring operational alignment
Reward and recognize performance and execute on progressive discipline, as needed
Mentor, train and develop teammates for career progression and learning
Create a positive team dynamic that encourages all employees in the fulfillment center to: provide feedback and drive change within the facility, adapt to the ever-changing business and stay focused on the customer experience
Drive a customer-focused environment committed to delivering the highest quality product to our customers

You are…

Hands-on and solve problems on the spot
Resilient and comfortable with occasional re-prioritization
Not interested in playing politics. You know that the best idea wins
Ready to learn on the job and realize that in every task there lies a personal growth opportunity
Consistently tracking KPI’s and metrics in as close to real-time as possible to move fast, spot trends, and react to them early
Clear on who your team’s customer is and how you can best create value for them
Someone who prefers sustainable growth over shortcuts and frequently asks yourself if what we build today will serve us well in the long-run
You have…
Bachelor's Degree required - Master's preferred
8+ years of experience managing operations or production within the Food/Beverage/Perishables
Familiarity with FSMA, HACCP, SQF
Deep knowledge of Lean manufacturing
Flexibility to work weekends and/or night shifts

You’ll get…

Competitive salary, 401k with company match that vests immediately upon participation, and company equity plan based on role
Generous PTO and parental leave of up to 16 weeks
Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
Tuition reimbursement for continuing education
Up to 75% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
Access to 6 different Employee Resource Groups (ERGs) including those for minorities, women, veterans, parents, and LGBTQ+
Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is growing exponentially year over year

This job description is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.